Promise to pay
bethmann
Enthusiast - Level 1

First I did an arrangement. Waited hours. Phone was not turned back on. Canceled that arrangement. Did a promise to pay with a much sooner date. Hour later, Phone is still not on. According to my Google searches, it should come back on within an hour. I can't get a live agent bc on phone and in chat it redirects me to payments. I can't speak to anyone to ask any questions!  Please help!

3 Replies
vzw_customer_support
Customer Service Rep

We understand the importance of getting reconnected. If the arrangement was made after the service was interrupted it will not restore your service as at that point the past due must be paid. As when an arrangement is made when the bill is already past due it will not prevent an interruption:

After your bill due date: You can still set up a payment arrangement. However, any time you go past your due date without payment you might not avoid late fees, collections activity and/or service interruption.

https://www.verizon.com/support/promise-to-pay-faqs/

We hope this helps to clear up any confusion. 

-Melissa

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Claireb126
Newbie

Verizon is by far the worst company I’ve ever dealt with . If I didn’t have this number tied to my business I would switch in a heartbeat. Horrible customer service, and impossible to deal with when it comes to allowing more time to pay a bill , it’s very misleading . You guys added several charges out of nowhere to my account as well. Can’t wait to switch to someone else . 

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vzw_customer_support
Customer Service Rep

We are stunned to see you feel this way. The last thing we want is for you to have a negative impression of Verizon. We would hate for you to switch. Verizon is here to offer the support you deserve.

 

Please tell us more, what abnormal fee are you seeing? What recent changes have you made?

~Gilbert

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