Reconnection Fees
FaithfullyB
Newbie

Verizon charged me a $60 reconnect fee. I chatted with a representative and sent an email, to which they stated that they were not in the wrong for disconnecting my lines. I believe they made a mistake and should have credited my account $60. I feel that they should take the $60 off my current bill to make things right. 

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Re: Reconnection Fees
vzw_customer_support
Customer Service Rep

Hello, FaithfullyB, thanks for reaching out about reconnect fees. We definitely want to make sure you have a clear understanding of what happened to cause the interruption and options to help going forward. So we can best assist, we will be reaching out via Private Message.

-Lauren

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Re: Reconnection Fees
FaithfullyB
Newbie

Thank you, but I haven’t received a private message from you all, as of today. 

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