SOS Mode for my iPhone 13 Pro - WHAT is going on?
czeisloft64
Enthusiast - Level 1

For NO REASON, I woke up today and my Iphone 13 Pro is in SOS mode. I did NOT initiate that. I can receive nor do any outbound calling. I have 2 telemedicine appointments and a job interview. WT Heck is going on Verizon?

21 Replies
vzw_customer_support
Customer Service Rep

Hello, czeisloft64, I'm sorry to hear you're running into an issue with your phone showing the SOS indicator. Can you please share the zip code where you are currently located?

-Lauren

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Mw1220
Newbie

Iโ€™m having the same issue and the zip code Iโ€™m in currently 33708

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Alaperr
Newbie

Having same issue  in 33772

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Precious129
Enthusiast - Level 2

My zip code is 34638. Can you check mine?

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Marnold8807
Newbie

I live in Riverview,Fl. Zip is 33578 and I am having the same issue 

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Precious129
Enthusiast - Level 2

I have the same issue. We are expecting hurricane like weather here in the Sunshine state.

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vzw_customer_support
Customer Service Rep

Precious129, we're sorry to hear that you're having problems with service. What ZIP Code are you currently in so we can take a look at any possible outages in your area.

~Jesse

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Geninilzrd
Enthusiast - Level 1

Same here!! 33777 what is going on???

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Precious129
Enthusiast - Level 2

Jesse, my zip is 34638

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vzw_customer_support
Customer Service Rep

Precious129, ensuring you have only the best in service is our goal. I  know it has been a few days since we last spoke. Are you still experiencing issues with SOS? Have you turned off Wi-Fi and restarted the phone to see if it connects to the Verizon network? 

-Natasha

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Precious129
Enthusiast - Level 2

My service is back to normal.

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Lubz84
Newbie

I am having the same problem my phone keeps going SOS and no one can reach me 

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vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems with your service. What city and ZIP Code are you having issues in? When did this start?

~Jesse

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vzw_customer_support
Customer Service Rep

Thank you for the information Precious129. At the moment, I do not see any issues with the ZIP code provided, but we can take a closer look at your account to better assist you. We will be sending you a private message to further look into this.

~Freddy

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Tabel
Newbie

My wife and I  are having same issue. Zip code is 34292  Venice FL

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JustSmilePlease

i am do not have any cell coverage either (34689), got rid of SOS by turning iPhone 13 pro off.   

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SynthpopAddict

Based upon all the posts in this thread having similar ZIP codes, I suspect an outage has occurred.  You can use https://downdetector.com to see if something's going on, or call Verizon to report an outage.

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I'm not a Verizon employee, just another customer trying to help.
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treatist
Newbie

Same here. Everyones phone(Verizon), are in SOS MODE. 33914

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vzw_customer_support
Customer Service Rep

Hello, treatist. Ensuring you have only the best in service is always our goal. Help is here. Have you turned off Wi-Fi and restarted the phone since this issue occured? Please advise. 

-Natasha

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Precious129
Enthusiast - Level 2

My service has been restored with no further issues at this time. Iโ€™m surviving with 2 bars.

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