SOS
Ana032592
Newbie

Hello 
Have 2 new iPhone 14plus that keep going to SOS 

 

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6 Replies
vzw_customer_support
Customer Service Rep

I depend on my device on a daily basis, so I know how important it is to have your phone working at all times, we'll be glad to help out. When did this problem start? Is this happening at a specific location or everywhere?

~Freddy

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Same issue. iPhone 15 pro. Sometime while I was asleep it just went into SOS mode. 

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vzw_customer_support
Customer Service Rep

mazerunner52 We're sorry to read about your issue. Were there any changes to the device before this issue started?  ~Peter

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B_Lewis
Enthusiast - Level 1

I have been having the same issue with my 12pro for the past 2 days. I switch to airplane mode and then back out. Then as soon as I try to make or answer a call it says call failed. And randomly goes back into SOS mode. I have turned my phone off multiple times and have even tried resetting my network settings with no avail. If you find a resolution, please update!

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vzw_customer_support
Customer Service Rep

 

We would love to help B_Lewis. What zip code are you in? Any other devices having similar issues?-Joe

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vzw_customer_support
Customer Service Rep

Hello B_Lewis, this is a courtesy follow up regarding your SOS dilemma. Our goal is to provide the support you need. Please reach out at your best convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert

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