Samsung 4G LTE Network Extender 2 for Enterprise stopped working
AdminNick
Newbie

We have 3 of the Samsung 4G LTE Network Extender 2 for Enterprise in one in our facility. Since Tuesday all 3 went down and wont come back online. Watching the startup process they get to step 12 which says "Configuration download in progress". They sit here for sometime and then reboot. All 3 of them are doing this. Nothing has changed on our side and since this step is after the ipsec tunnel is created it has to be something on the Verizon side.

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vzw_customer_support
Customer Service Rep

We want to make sure your service is correctly adjusted. Since these devices are associated with a business account, we would like to ask you to please dial *611 from your device. We will be able to access your account and further assist. ~Geo

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