I made a promise to pay agreement and I paid on the date that my payment was due. I woke up this morning and my service was interrupted and they will not allow me to speak with an agent until I make another payment. Verizon is taking all my money and I have other bills to pay I don’t understand why you give the option to set up a payment arrangement if you are just going to suspend the service anyways and request the full balance before you can speak with anyone. It is frustrating
Keeping you connected is our priority, and we always want to make sure that you're in full control of our flexible payment options, Lakeisha9300. We're so sorry to hear that your service was interrupted in spite of having set up a Promise to Pay. We'd love to take a closer look at your account and help find out what's going on. We'll be sending a Private Note to better assist.
~Izzy
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