I went to what I thought was a local Verizon store. They have the big red Verizon sign on their storefront.
I purchased a new phone and added a new line and changed my other lines to unlimited data.
At the end of the discussion the clerk states it will be $215 today is that okay? I asked what these charges were for. He told me taxes and setup fees for his time. Okay, I’m fine with that. Then he mentions accessories and some REDUX PLAN. I told him I did not want any of this. He stated he took it off. Later I get home and notice in the itemized billing the $30 redux plan was charged to me.
I went to the store today seeking a refund which he refused, stating I signed for it.
I was ripped off by this TCC store. Not once did they identify themselves as a 3rd party store. While I was in the store waiting I listened to them up sell and rip off an elderly couple.
I have read about others here complaining about these practices and even higher monthly bills then promised by store clerks.
Why does Verizon allow these deceptive practices in their name? I have been with Verizon for over 25 years. I am looking into trading it all on to T-Mobile or sprint after this experience.
I agree something is wrong when this happens but seems nothing will be done about it
Sawjverizon, we value your 25+ years of loyalty and we never want to see you go. We can understand how being charged for additional fees can be alarming. When visiting an Authorized Retail location, there may be fees associated with your order transaction that are billed directly through that retailer that is not typically billed through a Verizon Corporate location. We would like the opportunity to take a closer look at the charges you received. I have sent you a Private Message. Can you please respond to that message? Thank you.
We had a similar experience with a "Verizon" store. We were told that they had an "amazing" promotion to get two new IPhones. They told us that we would get all kinds of "free" accessories with our purchase of the phones. We got our new Verizon bill and the Verizon representative had signed us up for home device protection without our permission, had signed us up for insurance on our phones without our permission, and had signed us up for a charge for voicemail to text, which we did not ask for. Then we looked at our receipt from the store and saw a charge for "device payment promotion." We called Verizon and the Verizon representative had no idea what that charge was for. We now believe that he charged us for all the "free" accessories. There is a review by a person on Google who said that the same thing happened to her at the same exact store. She said a a "real" Verizon representative told her that the person working with her at the Mobile Generation/Verizon store altered the receipt so that the line items did not reflect what she had paid for. She had the exact same $180 charge ($179.99) charge that we did. We had two $180 charges, and had to pay tax on them -- so it must have been for the "free" accessories.
We have also been very loyal Verizon customers. We were deceived -- and likely this could be considered an illegal business practice. What does Verizon Customer Support have to say about this?
Sawjverizon, we are truly sorry to hear about your experience. We are here to assist you with receiving a resolution. Please respond to this message once you are ready to continue. We are eager to assist.
Verizon should be looking into these 3rd party stores who are participating in unethical business practices and up selling customers without their knowledge or consent.
After spending several hours on the phone w/TCC customer service they are suppose to be sending me a refund by check.
If this store identified themselves as a 3rd party seller I would never have gone to them. All they have is a Verizon sign on their store front.
I charged upfront to sign up for phone plans by TCC and now I will be getting activation charges from Verizon also. I feel scammed.
I have no private messages in my mailbox
Tmobile has authorized retailers too and Sprint's so terrible it required a merger to survive.
The best way to avoid being ripped off is do things yourself. There's absolutely zero essential services you need a store for. Even if I had to emergency get a phone, I'd go to Best Buy before TCC, Cellular Sales, Victra etc.
For those unsure if corporate, don't trust the storefront. Go to Verizon's main site then click on stores. It shows if a store is corporate or not.
Exactly why before I leave any business i go over the receipt. I have been knowcto stand there how ever long it takes for them to correct something. I agree about best buy which is where I go for phones and never any issues.
I learned my lesson
I too went to a TCC store not knowing it was a dealer. I bot a phone for my child and added to plan. I knew there would be an activation fee of $35. But I wasn’t told about the following fees. 1. setup Assistant $29.29. And 2. AZ-Scottsdale-Pavilions $65.20. No disclosure was made to me. My invoice was put in my bag. I didn’t see all the charges until I got home. I called the store but there is only one person working there and they take phon off hook. Verizon Customer Support 4please help.
I would be just as concerned about the additional fees, Torreypines. As previously mentioned, when visiting an Authorized Retail location, there may be fees associated with your order transaction that are billed directly through that retailer that is not typically billed through a Verizon Corporate location. It seems as if the $65.20, may be taxes for the device; however, to dispute charges, it would have to be through the store directly, as it is an Authorized Retail location, not a Corporate Verizon store. I'm so sorry.
VanessaS_VZW
Pretty much the same with me. I have only had my phone 6 days now and didn't like it and wanted to change phones but was told everything would be wiped cleared and it would be like starting over and I would loose all my discounts and have to pay more money like I did when I got the phone. How can verizon let them get away with that? We have also been with verizon 20+ years. I am absolutely furious.
Hello mcallistertracy. I am sad you have had this experience. We don't get new phones every day and the one we do have should be what we want. We can work together to put you on the right path. Please reply to the private message that will follow and we can dig into more detail for options.
-Deb
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