Trade in status not updated!!

[Jason_W]

 

 

My screenshots say all. Verizon return center received my phone a while ago, but trade in status does not update. 

I really need to see that my trade in value starts applying to my bills.

Can somebody please help me?? 

It’s extremely difficult to chat or speak with a Verizon representative - I don’t have time to wait for like an hour on hold. 

[GreenBeret]

Have you tried to go to this check status page to ensure you have been assessed and final trade-in credit given? 

https://www.verizon.com/od/trade-in/checkStatus?adobe_mc=MCMID%3D21051583203815798670252495481028319...

[Jason_W]

Thanks for the link but it says “$0.00”

At this point,

I feel like I was deceived. 

[vzw_customer_support]

Jason_W, we understand the importance of being able to have the trade in managed in the best way possible. So we can help, please send us a Private Note to look closer into this. *Jose

[Jason_W]

Thanks for the reply. I sent you PM. Can you check and investigate my case? Thanks 

[Courtled]

Did you get this resolved? Mine was started three days before yours and I have the exact same message-Value if $0 on my status. 

[Jason_W]

Unfortunately, no it’s not solved. And the rep above has not replied to my private message yet. 

we are deceived and lied to. 

[vzw_customer_support]

We will be happy to look into this for you! Have you tried to check it again to see if there have been any updates?~David

[Jason_W]

No. As of now, Aug 29 10:00 PM (EST), it still shows as $0.

It has not yet been processed. 

The Verizon center in FortWorth TX received my phone on Aug 05 at 10:00 am, according to UPS tracking status. 

[Jennzach01]

Same here…mailed 7/14

Verizon received 7/22.

Status says it’s not been evaluated and the trade in value is sitting at $0.

But my bill is still getting to me right on time without the credit!  

[Jason_W]

I feel your frustration as well. 

Verizon customer service sent me a couple of private messages but they are just asking for the same information over and over.

So far what they have done for me, on this board and through the messages, was just looping me through reps over and over.

No progress whatsover. 

I've already provided ALL the relevant information above. ALL they need to do very SIMPLE: just run my trade-in info above, check the status, figure out what happened, and then come up with a solution. Why do they keep asking me to contact this person that person yet another person, without any real solution. 

Other than attempting to stall and buy time, I just don't see any point of what they've been doing so far.  

FRUSTRATED, deceived, and lied to. 

[eestel9]

Same here. I have sent in my phone for trade-in. The package arrived at Verizon return center on 22nd. But 6 days later, I receive email saying that Verizon didn't receive my phone and I have been charged at full price without any trade-in discount since then. I really need this trade-in discount to go through and it is incredibly frustrating to see Verizon work at very slow pace. 

[vzw_customer_support]

eestel9, we understand the urgency in getting the status of your device trade-in updated, and rest assured that we are here and ready to help. I will be sending you a Private Note shortly to further discuss this shortly. -Kevin

[vzw_customer_support]

We will be happy to look into this for you! What is the Submission ID for your trade?~David

[Jason_W]

I guess I spoke with you, David through the conversation link. That was a week ago. The link expired, and obviously there's no way I can reach you. 

I don't yet see any update on my trade-in status. 

I don't think this is a complicated case - I have the submission ID number, UPS tracking confirmation of Verizon's receipt of my phone, and whatnot, and I've given all those info to you. I have an ITTS ticket # for my claim. 

Just simply, where is my phone? UPS confirms Verizon center received it, long time ago.

Why is it not processed yet? Why is it so difficult to find out what happened, fix it, and process the trade-in? 

SERIOUSLY? 

How many more times should I contact Verizon cs, to meaninglessly and repeatedly give my submission id, screenshots, and all the other info (which I've provided to so many cs reps so far)? 

[Aweis67]

I am experiencing a very similar issue as well.  Verizon received two trade-ins from me on July 20th.  These still have not been processed and efforts to resolve with Verizon have been futile - I have attempted posts on here as well as contacting customer service via chats and phone calls.  The bounce me around between different teams and I have to reexplain the situation, but nobody is able to help resolve.  

[Jennzach01]

Just sharing … I finally spoke to someone.  I was told to expect it to take 2-3 billing cycles for completion.  Not sure it was true but I will give it a few more weeks. 

[Jason_W]

Thank you for sharing. I think I too read somewhere that the reflection of trade-in value on the bill would take a couple of billing cycles. And I think I could wait if the status page showed at least they received my trade-in phone. But the page doesn't even show it, even though according to the UPS tracking they've received it a while ago ...  

[Jennzach01]

Still no change… when I tried the chat option they said I had to call customer care.  Customer care said the good thing is that the phone was received.  Sounds like that is half the battle.

 

[Jason_W]

Good thing that they at least acknowledge the receipt of your phone.

In my case, it doesn't even show the receipt. 

Yes, it seems like it's going to be a long battle. Good luck to us all ...

[salemandwillow]

Same thing happened to me and I shipped multiple very expensive devices in July. Customer service has not helped at all. I feel robbed.