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Unexplained Verizon Data Usage on Iphone 5s

I have data usage charges showing up on my Iphone 5s every day at 5:40am Eastern time. The problem is that my phone is not being used at that time of day and is always connected to WiFi while I am home. The data usage has been very large, from 60mb all the way up to 100mb. I see that others have posted similar concerns so I'm throwing my voice in here saying that this is not our imagination, it is happening and killing out data usage.

Here is a screen grab of my data usage. As you can see, every day at 5:40am, there is a large spike in usage. My phone is not in use at that time:

Data Consumption.jpg

There must be an explanation and resolution for this.

Comments

unknown

When on WiFi you must turn cellular data off. And when at home if you are on WiFi and not plugged into the power outlet the iPhone will revert to using cellular data. If plugged in and on WiFi the sleep mode cannot access cellular data.

http://www.apple.com/support/iPhone

Good place to get other answers.

Good Luck

Verizon_Support

Hi KingPumpkin,

We always want your charges to be accurate! Smartphones are now able to tell you what applications are using your data. Please go to cellular>use cellualr data for>and this list tells you what data was billed to your cellular data. You could screen shot this list when your done using the phone in the evening. Then compare the screenshot in the morning to see what application data has changed. Data overages can sometime be billed in delay. Your device is set to pick up the strongest signal on the device, so if the Wi-fi server is weak or reboots at 5:40am every morning, then the device will quickly switch to back the Verizon Wireless network until the Wi-fi server comes back up. You could also eliminate these charges by turning off the cellular data every night since the device is connected to Wi-fi.

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

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