I just bought a new phone from Best Buy. Long story. Now I have an upgrade fee of $35.00 on my bill. I want my money back or I'm filing a complaint to the Texas PUC.
Hey there, Ralphmagilicuti, I'm sorry to hear you had to go to another store to process your order. With regard to the Upgrade Fee, this is a one-time charge that you will see when upgrading your phone. Please click here: https://www.verizon.com/support/upgrade-device-faqs/ for more details under Upgrade fee, order status and billing.
-Lauren
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