Hi Verizon Team,
We’ve identified a false positive filtering issue on the Verizon network for our domain **scnv.io**, which is used to serve QR code redirections for our platform **scanova.io**.
### Issue Summary:
- Domain: scnv.io
- Users on the **Verizon ISP** (especially in **Illinois and Alabama**) are reporting that QR codes pointing to scnv.io do not load on **Mobile Safari**.
- The same links work correctly in:
- Chrome (mobile & desktop)
- Safari (desktop)
- Non-Verizon networks (e.g., Google Fi, Airtel, etc.)
- The issue appears to be **DNS-based** or **network-level filtering**, specific to Verizon’s infrastructure.
### Technical Details:
- `scnv.io` is a secure redirection domain used in QR codes by enterprise clients such as **Amazon**, **Walmart**, and **AT&T**.
- We use HTTPS, have valid SPF/DKIM/DMARC records, and the domain/IPs have no history of abuse or malware.
- Diagnostics (dig/traceroute) indicate failed or inconsistent DNS resolution via Verizon DNS, but proper resolution via Google DNS (8.8.8.8) and Cloudflare (1.1.1.1).
We believe this is a **false positive classification** and would appreciate assistance in removing any blocks or filters affecting scnv.io.
We’ve tried reaching out to **[email address removed per the Verizon Terms of Service]** and **[email address removed per the Verizon Terms of Service]**, but haven't received a resolution.
Looking forward to your help in escalating this internally to the Verizon Postmaster or Network Filtering team.
Best regards,
Amit
[email address removed per the Verizon Terms of Service]
