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Verizon Customer Support - Fake messages?

Is any one else feeling IGNORED or NEGLECTED by these "Verizon Customer Support" people/bots on Community dashboard? I have on multiple occasions tried to send them private messages per their requests and have not been responded to. This is going on week 3 of my attempts. I am pretty certain the policy is for these responses from Customer Support to show that they are "taking care of their customers concerns" in PUBLIC VIEW but in reality not much is being done to support.

I would love to hear other people experiences with the ACTUAL SUPPORT they are getting through this community and any suggestions on how to get through to them would be extremely welcome.

Thanks to the community in advance.

Comments

PaulBoon

Here is my sent box. Nothing in my Inbox except one reply that they didn't respond to afterwards.

vzw_customer_support

There are many ways to contact us to resolve account concerns, complaints, or comments, PaulBoon. This particular forum is primarily a peer-to-peer forum, so there are often delays in our replies. It is upsetting to hear that your Private Notes to us have gone unanswered. Since you have commented in two different community threads, we will send this response to both threads. You may reply to our Private Note (or to each one sent to each thread) or, for more timely discussion of your issues, contact us in a different way https://www.verizon.com/support/contact-us/. Either way, we are eager and willing to help you resolve the matter at hand.

GeorgeS_VZW

PaulBoon

Georges_VZW

I responded to you and still am waiting for your reply via private message. Hopefully I will hear back from you ASAP.

As you pointed out this may not be the forum to get my issue fixed but I already attempted via Verizon customer service. The reason I'm here is to hear what others got to say and what their experiences were. Also to get this conversation out in the open as many of us have privately been snubbed when it's just customers vs Verizon reps.

I'm waiting... I hope we get this resolved as Verizon is sending me message everyday to collect the bill. I'm not paying until you guys adjust my account to where it should be as I do have the evidence and forwarded to you guys multiple times.

vzw_customer_support

Hello, PaulBoon.

Upon viewing our thread of conversation, it looks like we replied 3 times in private and asked you to authenticate your account, so that we can help, but you continued to reply in public. Please reach us in a Private Note to authenticate your account and continue. We want to help and ensure all of your concerns are addressed and resolved.

CelesteR_VZW

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