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Verizon Edge Plan A Scam

I purchased a Galaxy S4 almost a year ago, and have paid over 50% of the cost, in fact I only have 3 more payments to go. I wanted to Edge up to a Iphone 5s. I tried to go to a Verizon Store, and they could not help me stating that even though my account showed I was on the Edge plan it would not let them process the upgrade. I then tried to go through the website, which would let me get to the point of purchase then no option to use the Edge at checkout. As a last ditch effort I tried calling customer service. After 30 minutes of getting put on hold, then bounced to sales they told me they had never seen this issue before. I was told there was some code they could use to override the issue, however the representatives supervisor had to do the research and would call me back in an hour. The call never came. I am at the end of my rope on this one, and definitely have no choice but to finish out the payments on this phone without Verizon honoring their supposed Edge plan. I have been a subscriber since 1999, but at this point I think I am just going to have to jump ship to another carrier that will honor their service agreements. I have never had this issue with Verizon before, obviously they just do not care to keep your business anymore.

Comments

unknown

http://www.verizonwireless.com/news/article/2013/07/edge-device-payment-early-upgrade.html

http://www.cnet.com/news/verizon-unveils-edge-its-own-pricey-early-upgrade-plan/

A year ago? The edge plan went live in August 25, 2013 maybe that is why you cannot edge up.

Also now instead of six months to get a new device you can do it every thirty days.

Go to a Verizon wireless corporate store not a reseller

Good Luck

Code042

Have the same problem. Wanted to try out the Edge plan. Have a Galaxy S4. Tried going through the whole process, seemingly signing up for a new phone using an Edge plan. Go through the checkout... don't see any mention of Edge. Ugh. I wouldn't be so damn annoyed if Verizon hadn't repeatedly sent me emails indicating "For a limited time, you're eligible to exchange your current phone for a new 4G LTE smartphone with Verizon Edge." Sure is a great customer service move!

unknown

Go into a Verizon wireless corporate store. Many times what cannot be done online (why bother with online) can be done in their corporate stores.

Good Luck

Verizon_Support

I'm sorry you are having issues with our Edge program Code042. I know how exciting it is to activate a new device. Are you eligible to upgrade with the 2year discount and contract term. Did you choose the Edge pricing when you indicated which device you wanted to buy? We can check your account to ensure you're eligible for Edge. This can also be done at the store location, on the phone with customer service, chat, Facebook or Twitter.

KinquanaH_VZW

Follow us on Twitter @vzwsupport

cclose79

I am already on the Edge plan according to the website. I have spoken to

customer service on the phone, and they see I am on Edge and paid over 50%

of the phone. They are just unable to do anything, and their supervisor

never contacted me back. It appears as though my account has slipped into

some sort of blackhole that nobody knows how to correct it or why it is

giving me issues.

On Wed, Mar 26, 2014 at 8:23 AM, Verizon Wireless Customer Support <

Verizon_Support

I'm sorry you're also having issues with your Edge plan cclose79. I know its frustrating to have an account issues you are not able to get corrected. We don't want you to leave and hope we can get this corrected. Please send us a private message here so we can gather some additional information to help get this fixed.

KinquanaH_VZW

Follow us on Twitter @vzwsupport

cclose79

I am not sure if this is how to private message you, but I do not see any other options to do so. What information do you need from me?

tikibar1

Here's how to send a Private/Direct Message:

The Follow button is on the upper right-hand side of their profile page:

Verizon_Support

Thanks so much Tikibar1. We truly appreciate your help.

KinquanaH_VZW

gibbs1212

Reported Verizon to BBB for their Edge program. Starting a petition soon. This program should not be pushed onto customers who don't clearly understand all the reprecussions. There are so many issues with this program that customer service cannot keep up and don't even fully understand it. Will update when I hear back from the BBB. Verizon was not willing to work anything out. They simply stated, you will owe us over a 1000 bucks or we send you to collections. No payment plan, no, hey, I'm sorry our reps did you wrong, lets really work something out. Nothing. Just, gives us your money or we will ruin your credit. Oh, and thanks for letting us scam you in staying with Verizon! Have a good day! I've even had one rep say, hey, I can see your a smart guy...I'm sorry you were even offered this program...but there is nothing I can personally do for you! But gave me a $50 credit for my inconvenience. How nice of you to pay me for all the hours I have had to spend on the phone! Spread the word! Stay away from Verizon Edge Program! I would have been better in another 2 year contract...but I was told I couldn't do that...had to EDGE UP! Can't believe Verizon would do this to customers. Very upsetting.

Verizon_Support

Help is right here for you gibbs1212! We want you to love your upgrade options. May I ask what concern do you have with the Verizon Edge upgrade program? What device did you edge up to? As you share the details then we can take a look at options for you.

Thank you…

ArnettH_VZW

Follow us on Twitter @VZWSupport

gibbs1212

I didn't get a chance to read the fine print due to the nature of the over

the phone salesperson. We want out of our devices but cannot afford to pay

the balance in full. We requested a payment plan to continue paying on the

phones but that does not exist for the edge program. Feel free to call me.

I've exhausted myself with trying to get this figured out with Verizon. If

you don't plan on actually trying to work with me, please don't call and

waste anymore of my time.

On Tuesday, September 30, 2014, Verizon Wireless Customer Support <

scammed49

I signed up for the Verizon edge plan and traded my iPhone 5 for a samsung s5. I was given an envelope that had a preprinted label on it to return my iPhone 5. I completed the return well within the 14 day requirement and about a month later i received an email that my equipment had not been received. I called customer service and they said it takes time to get documented in the warehouse and to give it time. I received another email about a month after that again saying my equipment was never received but now I have an extra 384 dollars attached to my bill. I called again and they said there was nothing that could be done. I was told at the verizon store that i had to ship my old device back and that they could not take it back. How convenient for verizon to have it done this way and now its lost and they get to collect extra cash from me. Be very careful with this plan, they can screw you very easily and take your money. My next call won't be to verizon, instead it will be to the better business bureau and my attorney. Its a scam so be wary.

unknown

You should have had some sort of tracking number on the label. I've done 2 early Edge upgrades and both had tracking numbers so I can verify they did indeed reach the destination. We have had no issues. I'm planning on doing another edge upgrade in a few months. That line is out of contract so there won't be any phone to have to send in.

I'm not sure how they charged you $384. Last I heard it was $200 for not sending in a phone.

Verizon_Support

Clearly there's a wireless concern that warrants our immediate attention scammed49. We don't want you to feel like you were scammed. Allow us to look into this for you. May I ask do you have the tracking number for the device that you sent back to us? Also, can I assume that there wasn't any liquid/physical damage on the iPhone 5? If you can send us a private message then we can look into this.

Thank you…

ArnettH_VZW

Follow us on Twitter @VZWSupport

LyndaMcC

I am having the same issue - upgraded to the IPhone 6 in November 2014 - had to mail the 5 I had back to Verizon, couldn't just give it back at the store. January rolls along and I get a whopping $400 addition to my bill saying they didn't receive the phone. After calling with the tracking number, one rep said it was found and Id be credited. Two days later no credit - called back and was told phone was received but not logged? How is that my fault? I have one more week until they shut me off because I refuse to pay the $400. It's a joke - different stories from different reps and no one seems to care

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