My visual voice is not working. I have tried the force stop, clear data, clear cache approach and it works for a bit but then the error comes back. I called the 1-800 number and was told to start a chat. That person could not figure out how to fix it either. I looked through the threads on this site and most of the conversations started years ago. Why am I having this error now and how can it be fixed?
We're sorry for the issues you're having with your voicemail. We'd be happy to help get your voicemail working properly. We'll send you a Private Note so we can get it sorted out.
~Jesse
We definitely want to take a look at your concern with your visual voicemail so that you have access to your messages. Please meet us in Secure chat. By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our privacy policy to learn more at verizon.com/privacy. California customers can also view our California Privacy Notice at verizon.com/californiaprivacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible. Click here to authenticate:http://spr.ly/6000OYPxp~Peter
I have the same problem on a Galaxy Note 9 and tried the same steps with no avail. How can I get this working? Thanks.
We're sorry for the issues you're having with your voicemail. Are you connected to Wi-Fi?
~Ivone
Hello! We stopped by to check if you still need assistance. Please send us a message, so we can get started.
~Maria
Thanks for reaching out. It started working again this morning. I'm not sure what changed.
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