Our local Spectrum cable and internet went down. I tried to use mobile data on my Galaxy S21 but it wouldn't work either. Do Verizon sites depend on local internet providers for mobile data on a cell tower site?
Hello DBM1151,
I am very sorry to hear about the loss of local cable access. We want to do all we can to make sure that you can rely on of your mobile service in the interim. We are sending a Private Note to assist you.
-Colin
We are always here to help out if you ever need assistance. If the problem is ongoing, let us know, and we'll be happy to help.
~Freddy
Your "Message" hasn't shown up in the over 6 months!
Just answer the question, Does my nearby Verizon cell tower use the Spectrum internet in the same neighborhood. If so, that would explain why EVERY time Spectrum internet has an outage, Verizon mobile data is unavailable.
Problem occurs every time Spectrum Internet goes offline, which is frequent. No Spectrum Internet = No Verizon mobile data. So much for having a backup data system for users.
Are you a Spectrum Mobile customer, or are you getting cell phone service directly from Verizon? If you are with Spectrum Mobile, even though they use Verizon's network in some capacity, it's possible the data service is running through some other process which would explain why if their internet goes down you can't use data on your phone either.
I don't know enough about who owns internet servers or how ISPs get to access them, but it could be possible that the local Verizon towers are routing data requests from the data centers associated with the towers to the same internet server in your area that Spectrum also happens to use - and if some part of the infrastructure connecting the server to whatever else is bad or there's a problem with the server itself, that would explain why 2 different providers are having the same problem.
As for private messages, click the envelope in the top right corner to access them.
DBM1151 we understand how important it is to have a reliable data connection. Do you have Wi-Fi that you use as well or only the Verizon data on your phone? Do you experience any issues with other service types like calling or texting when you experience this issue?
-Andi
If the OP is with Spectrum for internet service and it goes down regularly in his/her area, I'd have to say they don't have Wi-Fi access either because of the frequent internet outages. As a former Spectrum Mobile customer myself, I will attest that their service could be rather spotty - phone would randomly go into SOS, and one time when they reported an internet outage in my area, my phone mysteriously would not do calls or texts until I reset the phone! No idea what Spectrum is doing for their mobile service, but they must have moved away from using Verizon's network at least some of the time for cellular service. It didn't use to be that way because when I started with them, was told they were using Verizon's network and the service actually used to be OK, but really went to heck last year for me, which is why I ported to Verizon some months ago and it immediately fixed my service issues.
That's too bad Spectrum performs so poorly for the OP...I've been a Spectrum internet customer for decades, long before they were even Spectrum, and it's been fantastic for me.
I'm having the same problem today 07/02/24. Verizon is my mobile cell phone provider. Spectrum is the internet provider. Today when Spectrum went off line I couldnt connect to any website even tho they have mobile data access turned on in IOS settings. Why would this be and what can I do about it?
This must be there's only so much infrastructure present, so all internet access is going through a common channel at some point no matter where the device making the connection request originates from. Even with a wireless device, data eventually goes through a wired connection (when it is traveling between the data centers, it's on a wired connection).
With Spectrum being your ISP, I'd contact them to report the outage as their service is completely based off of the wired infrastructure. Verizon can say they are using cell phone towers, which have separate parts not associated with whatever's messing up. If Spectrum doesn't provide you reliable internet service, try shopping around for another ISP. Although I'm shocked to hear if they aren't any good, as I've been a Spectrum internet customer for well over 20 years and they've been amazing for me with very few outages.
I read something about the next Apple iOS allowing iPhones to be able to connect to satellite internet, should your normal cellular service go out. You wouldn't be able to run most apps on the slow data speeds you get via satellite internet, and may have to pay for roaming depending on how the carriers want to handle it, but better than nothing for iPhone users.
I completely lost all Verizon service (no call/text/data) the second my Spectrum internet service went down today, 7/9/24. WHY?? These two services should not be related. I could pick up a faint 4G signal by driving down the street, out of my neighborhood. Again...WHY is this happening? I've lost Spectrum internet before and it's never affected my Verizon phone service at the same time. Verizon really needs to explain to those of us having this issue.
Same thing happened to me today 7/9/2024. Once my Spectrum internet went down my Verizon data would not work and my texts wouldn’t go thru. Very annoying. It happens to me almost every time Spectrum goes down.
@CCinTX and @pgarcia64 , there was a statewide Spectrum outage in Texas on July 9 which was being blamed on Hurricane Beryl damage. Spectrum must be managing a good part of the infrastructure needed for internet service in this state, because it wasn't just Spectrum being out. My Verizon data would not work at all either and my coworkers who use AT&T also couldn't get internet access all day on their phones. Don't know about T-Mobile. The infotainment system in my car would not display any text for the radio station, and I do not use Verizon in my car.
My Spectrum home internet was back up and running as of 11:15 pm on 7/9, but the 10 o'clock news still had it on the crawl that the outage was not fully fixed as of then. My data speeds were slow on Verizon when I checked, but basic apps were able to run on cellular service. Hope you get your service back soon if it hasn't come back already.
Happy Wednesday! Being on top of your account is vital, especially if you are encountering tech issues. Verizon is here to help.
What exactly happens when you attempt to use the service (calls, texts, data)? Aside from the outage any other changes? Who else is experiencing this problem?
~Gilbert
@vzw_customer_support the issue with Spectrum and their associated infrastructure going down in Texas has been resolved. Might I gently suggest that the form letter responses be avoided?
Why? My issue hasn't been resolved. I lost complete use of my phone exactly when my Spectrum home internet went down. I had "NO SERVICE" - no call, no text, no internet on my phone. The two services should NOT be related. So why shouldn't Verizon answer my question, especially since it's clearly happening to others as well??
My prior response to you seems to be lost.
My phone completely lost all service. I could not call, text, nor gain access to the internet. I only had emergency call access. This happened simultaneously when Spectrum went down. Later, when Spectrum came back up for a few minutes temporarily, my phone suddenly worked again. Then Spectrum went out again for a couple more hours and I once again had zero use of my phone. This was at home. Ironically, I could drive 1/2 a mile down the street and gain a very faint 4G signal which allowed calls, texts and painfully slow internet. Even during the bad snow storm and ice storm in Texas, when I lost internet with Spectrum, my phone always worked. So I don't understand what changed and why I lost ALL Verizon phone services when Spectrum went down. That's what I'd like someone to explain to me.
I apologize! I misread your comment and thought you were encouraging Verizon to stop responding. I now realize you were trying to encourage them to actually respond with more than a blanket "form letter" response. My sincerest apologies!!
@CCinTX , no worries, and apology accepted. Thanks for the post!
As for why all your services and not just internet went out when Spectrum went down...there's a number of factors in play. Spectrum is not letting on exactly what happened, but based upon how the outage affected so many people regardless of what provider they have - it's apparent to me that there must be a major hub for the internet which routes data requests in Texas which many but not all ISPs are using. This hub must be somewhere in/around Houston or in east Texas, as the outage was blamed on hurricane damage. With Spectrum either managing or owning (don't know which it is or any details on how the global server network which comprises the internet is managed/owned) the majority of internet infrastructure in Texas, when the hub went down, it left most of the state offline.
As for your cellular service on Verizon also completely going out where you couldn't call or text either, if the tower(s) your phone usually connects to were in a power outage related to the hurricane, not all towers have a backup power supply if the electricity goes out. In extreme situations such as February 2021's Texas power grid collapse, mobile carriers can deploy "cells on wheels" aka COWS to provide limited calling/texting services. I'm in central TX and remember that week extremely well, and oddly, the only thing which was working was my cell phone at the time, so Verizon obviously had some COWS out since the electricity was out for days. If your Verizon service is still fluctuating, either the electricity situation hasn't stabilized, or they have COWS out which will only provide the lowest band 4G and basic texting because the towers in your area got damaged in the hurricane? Hopefully it's not the towers actually being damaged, as who knows how long it'll take to repair a busted tower.
Verizon's CS...that's another book in itself. Anyway, sure hope all your services are back up and running.
Thank you for the response & the forgiveness
From what I picked up, it sounds like the core in Houston went down due to the hurricane and then the core redundancy in Dallas was affected by someone cutting the fiber line. I get the internet infrastructure is shared by Verizon and Spectrum, but losing all phone services was what was throwing me and had me completely unnerved. I'm about 30 miles west of Austin so weather didn't impact me locally. The only thing that makes sense to me is if my local tower just so happened to be non-functional during Spectrum's outage. I was able to drive 1/2 a mile away from my house and pick up a very weak signal, I'm guessing from the next tower over. So my concern is, if this is in fact what happened, was my local tower down as a result of neglect? And are they working on my local tower so this doesn't happen again? I don't want to have to lean on my wifi to be able to use my phone. I wasn't paying attention before and did rely too much on my home internet to be up which never allowed me to truly see the faults in my Verizon phone service at home. Wifi calling is off and I'm really going to find out what my Verizon phone service is actually like at home. I'm paying attention now and I want solutions from Verizon.
Happy Friday! Being on top of your service is crucial, especially if you are encountering coverage/signal issues. Verizon is here to offer the support you need.
Are you currently experiencing this problem? When did the issue start? What recent changes have you made? Who else is experiencing this issue? What exactly happens when you attempt use your device?
CCinTX, help is here. So sorry to hear of this experience. Please tell us more. What was your zip code? Did you regain coverage since this has been posted?
-Natasha
In Kentucky. Spectrum internet and Cable customer, VZW customer.
Our Spectrum service frequently goes out. Used to be internet only.from time to time. Now, for about the past 6 months, when Spectrum internet goes out, all services go out (cable, WIFI, and VZW mobile data included). Nobody at Spectrum can give us any reasons. But they sure can argue about the mobile data thing not being their fault. The irony though, that all services go out when Spectrum internet goes out, is astounding. But Spectrum doesn't go out when VZW goes out. Then again, VZW doesn't have weekly outages (or more) like Spectrum. From the looks of this thread, I need to switch cable/internet providers and maybe even cell service, too.
Have you ever gotten any answers to why this is happening, either from VZW or Spectrum? I've wasted so much time with both and am trying to find out if it's time to change companies. September, this happened at least 6×. Yesterday it happened twice (we had more hours without service than with). I'm afraid to switch one service and not the other. But I'd also love to know if there's any real solution that anyone's had. Thanks.
When I first saw this thread, didn't know for sure, but yes, internet infrastructure can be shared. If Spectrum operates/manages the bulk of the internet infrastructure in your area, then outages affecting major hubs of theirs will cause other providers' internet to go out too. Many of us in Texas learned this a few months ago when a hurricane hit Houston and took out Spectrum's main hub for the state (and the backup hub failed for a separate reason). Not only did Spectrum customers not have internet service in TX, but nobody on Verizon or AT&T had internet access via cellular service either. I'm not sure about what T-Mobile uses, but I do remember going to work that day and everybody was saying they had no internet... Therefore, switching ISPs for home internet may resolve your internet service problems at home, but may or may not fix whatever internet access problems you have with Verizon cellular service.
Spectrum has been doing some work on their network, as I recently got a free speed upgrade to my home internet service, but I suspect whatever new stuff they're putting in has been messing with service, as I also had a brief outage yesterday for a few hours and they were saying that other areas near me could still be affected. My Verizon service was unaffected, but cellular data was slow.
Hey there, Iva_Yujbolzak, having dependable service is crucial. To clarify, do you have verizon services in addition to Spectrum? If so, can you tell us more about what's going on with your Verizon services?
-Lauren
A little more data - today, I had my Cable modem lost connectivity with Cox Communications (buried optic fiber line) and my phone have no connectivity with a Samsung Cellular Hot Spot.
2 separate devices, 2 separate data providers, 2 different delivery methods. Both down at the same time AND, remarkably, Verizon voice was NOT down, as evinced by a voice call, when there was no Hot Spot availability.
I have been searching for a tablet that allows for making voice calls (I only want to carry 1 device and Phablets aren't big enough, even folding ones) - everyone glibly says - use (various forms of) VoiP and I laugh at the implied single point of failure.
