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Where's the Loyalty?

I have been a Verizon client for more than a decade, and have always been loyal...however, Verizon seems not to be loyal anymore. All the rate hikes, fighting for hours with customer service, etc...

I've just been trying to reduce my bill a bit to help the struggle, and as long as I've been a customer I see all these new customer deals, or old customer deals, but where's the love for the current customers? I really have to leave and come back later to get a better deal? I see people getting $10, $15, $20 per line loyalty discounts but I'm just told "tough luck". I'm fed up...and ready to start looking elsewhere after over a decade.

Just had to vent...I'm disappointed.

Comments

SynthpopAddict

You're not getting an auto-pay discount even? Someone who was on a legacy plan recently posted elsewhere that they were getting some kind of loyalty discount for their plan.

It is just my opinion, but I really believe that the new customer promotions all have a catch to them. And there are certainly enough horror stories in these forums related to the many things which can go wrong with such promotions...

BHURTON

I 100% here you there they just did a deal with a Verizon talk host at my complex where we have fios and he was offering 25 a month for new customers with better perks then I get as an 18 year member I pay like 70 a line plus the phone on top of that the bill just keeps going up. I need to also leave and find another provider I'm very very very unhappy with Verizon at the moment I was promised by an american supervisor over the phone there going to give me a special deal now they won't honor it and the phone and watch never got shipped. There charging the loyal people an arm and leg to foot the new customers with the cushy 10-25 dollar lines with 5g and Unlimited talking text its really frustrating you should start looking around there other great companies that will offer you way better deals.

Verizon_Support

We want to continue to earn your loyalty and provide you with the service you deserve. There are certain qualifications required for certain promotions, but we would love to take a closer look at your account to see if there are other promotions available for you.

Verizon_Support

Hello, BHURTON, we certainly appreciate your loyalty over the years and the last thing we want is to see you leave. It's important that you are able to take advantage of our best offers and promotions and we can help review what is available to you. So we can best assist, we will be reaching out via Private Message.

-Lauren

Verizon_Support

Hello,

Priorwomanmarine. Your loyalty and business means the world to us. Help is here as we know how important it is to save money and we would never want to see you leave us. We can check to see if there are any applicable discount programs. Are you a first responder or a part of the Military (current or retired)?

-Natasha

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