I placed an order couple of days ago, received the confirmation email and my credit card was billed, but the order status is not showing up. The order number is [Removed]. Please advise!
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I did an online order on Wednesday, before Thanksgiving. A friend placed an online order on Thursday (I believe) - she had a tracking number on Friday, my order was still "processing" although I had emails confirming the purchase and providing a delivery date.
Late Friday I finally got tracking, and my package is in transit - though FedEx shows it arriving a day later than Verizon emails showed.) Verizon says delivery today, Nov. 28; Fed Ex says tomorrow, Nov. 29).
Patience?? Did the charge actually show on your CC? If it did, then perhaps it's already shipped and there's just a delay in getting the info to you.
We certainly want to see this order in your hands as quickly as possible. I would love to offer you more personalized support through the proper channels to get to the bottom of this. Please send a Direct Message via Twitter to @VZWsupport or a Private Message via Facebook at http://www.facebook.com/verizon.
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