Site Totals

61162 Questions Answered 267 Categories

buy one get one free rebate for Iphone

I am getting stonewalled in every attempt to get my rebate for two of the four phones I purchased on June 20, 2016.

First I received no instructions on how to apply and get the rebate.

In July I contacted customer service and was told how to do so and instructed to use promo code VZ-IPHONEBOGO2

I could not get my rebate application submitted with this code despite trying for a couple of days. I questioned this using the rebate chat feature and was told that code was only good in California. I called and spent an hour on the phone with the rebate people who insisted I was never told I could get a rebate and that code was only good in California.

The next day I drove to the store where I picked up my phones and they confirmed the buy one get one free offer was valid in late June. The store employee was very helpful and he even called the rebate center. He was told there was no buy one get one free. The store manager next got on the phone with the rebate center and argued with them to no avail. In the meantime, the store manager was able to submit my rebate. Kudos to the store personnel for spending two hours dealing with this. However, several days later my applications were rejected to I had to get back on the chat and go through the entire process once again. Why is this so difficult?

The chat representative was nice and was able to get the rebate submitted again but I just received a notice saying I did not submit this in time. Verizon, are you intentionally misleading people?

I want my rebate. You promised it to me and now I have spent about 10 hours on it and have nothing to show.

Comments

Ann154

Sounds like you have the question as the person who wrote this other thread. I purchased the buy one get one iphone 6s and the rebate was invalid because I do not live in California?

Sissyt

Did you receive your rebate yet?

LISCUN18

Did you ever get this resolved?

I purchased 2 iphones on June 25, 2016 and didn't get the gift card either.

Verizon_Support

LISCUN18-

We are on the scene and eager to help look into this for you. I'm troubled to read that you have not received a gift card for your iPhone purchase on June 25. Do you happen to have a tracking number for the rebate? Have you called our rebate center to get an update as to when you can expect your gift cards? They can be reached by dialing: 1-800-457-0864.

AmberK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jamescunninghamr

Yes, we contacted the Rebate Center. They have nothing for us. We never submitted for the rebate, we were never given any papers stating that we had to register for anything. We bought 2 iphones, we were told it was buy one get one free, up to $650. Since we bought 2 iPhone plus phones we would only be getting the $650. He said this would be sent in about 60 days. My wife asked if we needed to do anything and he said NO IT WAS AUTOMATIC. We did get one paper with trade in instructions and for switching fees with a code and a site to register for that. We did do this and we were denied the switching fees because we did not want to trade in our old phones. Since calling the store and them telling me there was nothing they could do I read through the receipt and papers they gave me a dozen times and there is nothing on there regarding the rebate for the buy one get one free. No tracking numbers, no codes, no nothing.

SHEJOH12

I have had similar problems. I did apply for the rebate however, Verizon actually charged me twice for the same phone which in effect canceled out the rebate and still charged me full price! They are criminals, let me know if anyone opens up a class action against them! I have had enough! My bill was $1,600 one month and the next month it was 2,900 after I paid the $1,600 with my rebate credit card and my debit card!

QUEENHASIE

Same thing is happening to me. I was not given proper instructions to redeem my rebate. On first check was told it would show up on my bill. Months later went into the store, a call was made and was told it was being taken care of and I would get an email. This happened a few more times. Went in yesterday and was told they probably would not go back since my purchase happened June 2016, then said I purchased 2 different models, then was given a number to the escalation department which doesn’t work. I am speaking with my State’s Attorney General office today then, after reading some of these blogs, speaking to an attorney about a class action lawsuit!

Child Item