"Late" payments when paying by check

[mmlyons0307]

Twice in late 2023 Verizon has issued a "late" payment text to me. The first time I went in within a day or two and made the payment online only to have Verizon cash my check either the next day or the following. This past December I was again issued a late payment notice and based on the previous experience I hesitated to make another online payment anticipating the same situation as previous. This time I was hit with a late fee. Our payments are always paid on time and mailed via USPS as we will not keep setting up automatic payments from our bank accounts with everyone who wants us to...not with the cyber criminal activity so actively hitting so many organizations theses days regardless of protection. It is unfortunate that we live in California and our mailed payments have to go to New Jersey. Perhaps your West Coast clients and for that matter all of your clients have their payments mailed to a Central U.S. location instead on the opposite coast.

For as long as we have been with Verizon (over 20+ years) and NOT having ever missed a payment on time I should think that Verizon could make some room for these situations. After all what is to keep someone in my situation from considering that Verizon has my check lost somewhere in their East Coast payment center? Or perhaps you need to allow for a longer delay from the USPS especially around the holidays. We DID mail the check. It is still a valid check as it costs us $$$ to cancel a check.

Regardless this is the year that we will be replacing our hardware and updating our account. Consideration for switching to another provider is in our consideration now following these two situations.

[vzw_customer_support · Accepted solution]

Thank you for reaching out to us in this platform with your billing concern. Your loyalty for these 20 years means the world to us. Verizon's goal is to provide a great service experience, and we would like to review your situation a little closer. To better assist, I'll be sending a Private Message, please reply to it, so we can get started. 

~Maria

[mmlyons0307]

Let's get this resolved. I have been communicating about this since last Thursday and I now feel that Verizon is just "blowing me off".

As stated, it has now been 2 times IN A ROW that Verizon has texted me that our payment was late. The first being in December of 2023 for the November payment and the the 2nd being the most recent. As I have stated when this first occurred I made the payment online in the amount of $162.68 which posted 12-21-2023. But our check was cashed by Verizon in the same week! This second time I made the online payment due and Verizon hit me with a late fee with the payment posting on 1-5-2024. And the check has not been cashed.

 I am saying that it is Verizon who is miss-handling our payments and would not be surprised if it happened again in succession perhaps in an illegitimate effort by Verizon to force us towards automatic payments. If nothing else Verizon owes me a refund for this recent late fee for holding onto 2 payments that were made for the same payment period prior to this last.

I want this resolved this morning. This problem is apparently at Verizon's end. Not the USPS. And I prefer that you text me, not email so that I can address promptly this morning. 

[Nikidyer]

I am having the same issues. My December payment was mailed in on 12/19/23 and still had not cleared as of 1/10/24. They are trying to get me to make an electronic payment but the last two times I did that the payment posted within hours of making the payment so I paid twice. It seems every month the payment doesn’t post until after the due date even though I mail it out within one day of receiving the bill. This is not on USPS because it doesn’t take that long for any other bills to clear that I write checks for. And I get it that it’s easier to do online, but sometimes the situation doesn’t allow that. Get it together Verizon! I have been a client for 25 years and your are about to lose me! 

[Queenvwest]

I prefer to do auto pay with a credit card rather than a direct debit from my bank account. It’s not that I need the extra time to pay, but it avoids a debit to an account balance that can and does fluctuate! By using a credit card, I receive a date the payment was made on my end as well as assurance of payment going  through when due. Try this as it may help you avoid an overdraft situation paying with a bank account rather than a credit card. 

[ConcordCA]

I also think this is Verizon's way to force people to pay using a credit card  or direct withdrawal.  The next time I'm hit with a late charge I plan to register the payment so I can see when it has been delivered.