"Welcome to Verizon Wireless" Message 4
jheins79
Newbie

Hi there! I am a Verizon customer and I am having issues when dialing phone numbers that start with NPA-NXXs of 240-264. I make calls to Maryland for work with this NPA-NXX, and was able to make successful calls as of May 1st, however, since then when I call that number (which is a business) I get the "Welcome to Verizon Wireless message 4" error message. I have found out from other team members that they are having the same issue with their Verizon devices. Everyone in my house has Verizon service and none of them are able to make calls to that number either. I did a little more research and tried to call a different number in the same NPA-NXX and got the same error. 

I'm wondering if there was some kind of a numbering translations update around May 1st that may have caused this NPA-NXX to be blocked in the network? 

I've worked in Telecom for 20+ years on the network side of things, so, forgive my "geek" speak. But, I'm hoping someone will be able to speak my language and know what I'm saying. 

Any help is greatly appreciated. I tried to call Customer Support, but, she had me mess with settings on my device and I know this isn't a device issue. I'm in KC and my co-worker having the same issue is in Seattle, so, it's not happening at the tower either.  Help?

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12 Replies
vzw_customer_support
Customer Service Rep

Hey there, just checking in to let you know we're still available for you here if you need assistance. Please don't hesitate to reach out should you still need our help!

~Izzy

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jheins79
Newbie

Just tried dialing the number again and still getting the error, so I still need help

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vzw_customer_support
Customer Service Rep

 

Thanks for getting back to us. Are having problems calling other numbers? Can you successfully call other numbers on your account? What happens when you dial #832 and press send?-Joe

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jheins79
Newbie

240-264 numbers have been the only ones I've found that don't work. 

#832 is successful

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vzw_customer_support
Customer Service Rep

Hello, jheins79, we can check for updates on the ticket that was sent. I am sending a Private Message in order to best assist.

-Lauren

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jheins79
Newbie

Just curious if there are any updates on this? 

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vzw_customer_support
Customer Service Rep

We haven't heard from you. If you still need help with calling issues, we are here for you. Please keep us posted.

 

~Maria

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jheins79
Newbie

This is a personal line not a business account. 

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vzw_customer_support
Customer Service Rep

Thank you for reaching back out to let us know this is still an issue. So we're aligned with the next steps is this a personal account or busniess? You mentioned a co-worker in Seattle was having the same issue, are they on Verizon as well?

-Melissa

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vzw_customer_support
Customer Service Rep

Thank you for your details message. We want to make sure we're able to help you get things taken care of so you can make those calls for your job. Have you tried adding a +1 prefix to the call to see if that'll help the call go through?

~Jesse

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jheins79
Newbie

Yes, I've tried that as well and still get the same error message. 

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vzw_customer_support
Customer Service Rep

We're still here for you. We're going to send you a Private Note so we can take a closer look at what's going on.

~Jesse

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