After the Android 10 update onmon Moto Z4 Bluetooth isn't working correctly. While streaming the music pauses and plays sporadically. This is with the Amazon music, Google play music, and Sirius XM . Happens with any device Bluetooth is connected to. I've cleared out my cache, restarted my phone. This problem occured right after updating to Android 10 and restarting the phone.
I am also having this problem with my moto z4 since the upgrade.
The apps I use for Bluetooth streaming are Audible and MediaMonkey. Both are seriously unusable at this point.
jpdevlaminck, we always want to make sure that you're able to use all of your device features, and we're sorry to learn you're having trouble with Bluetooth since updating your device software. Please tell us, have you tried resetting your device's network settings? http://spr.ly/6609GGafW To confirm, are your device's music streaming apps also up to date?
LauraF_VZW
@vzw_customer_support wrote:jpdevlaminck, we always want to make sure that you're able to use all of your device features, and we're sorry to learn you're having trouble with Bluetooth since updating your device software. Please tell us, have you tried resetting your device's network settings? http://spr.ly/6609GGafW To confirm, are your device's music streaming apps also up to date?
LauraF_VZW
@Laura_VZ There are several other current threads regarding the recent moto z4 update causing Bluetooth audio issues, specifically with WiFi on. There also is a report that Verizon Support is aware of the issue and working with the manufacturer.
I reset the network settings, cleared cache and reconnected Bluetooth devices. All apps are up to date. I mostly use data but the problem occurs on wifi too. Everything was working fine until Android 10 was installed. Clearly there is a bug in the 10 software.
We appreciate the details. Let's keep working on this. Have you tested to see if the issue arises in Safe Mode? if not, can you please place your device in Safe Mode to test: https://www.verizon.com/support/knowledge-base-226075/
Do not worry, none of your content is deleted with this step. Your 3rd party apps will not be available while in this mode, but you can use your browser to test the streaming.
I was able to stream play music in safe mode. I'm in assuming that there's an app not compatible with Android 10. I went through and deleted most of the apps on phone after turning off safe mode, and restarted the phone. Playing Amazon Music still has issues with streaming to Bluetooth
We appreciate the troubleshooting efforts. It definitely sounds like your device is experiencing a software issue. Most of the time there will be an app that causes these type of problems, is there an anti virus or app managing application that you have in your device? I've used a few of these apps and some cause problems/conflicts with other apps/features.
Clearly you didn't understand my last response. I removed every app from my phone for a day and still had this problem. There was not an antivirus or app manager on my phone. The only thing on my phone waa whatever apps and software that I cannot remove.
I'm sorry you're still having issues with Bluetooth and now a new problem jpdevlaminck. I see you've performed every step possible to get this issue resolved. The last step is a Factory Data Reset. This will delete your information but if you make sure you back up your pictures, videos, contacts and other data before performing this step you can reload it back to your phone once the reset is complete. Here is a link below with the steps.
https://www.verizonwireless.com/support/knowledge-base-205215/
You also have the option of contacting the manufacture to discuss the issues you're having with your phone and if there is a fix for it or a replacement option? Lastly, we can review your account for replacement options after you've completed the Factory Data Reset. Any physical or liquid damage to your phone?
@vzw_customer_support wrote:I'm sorry you're still having issues with Bluetooth and now a new problem jpdevlaminck. I see you've performed every step possible to get this issue resolved. The last step is a Factory Data Reset. This will delete your information but if you make sure you back up your pictures, videos, contacts and other data before performing this step you can reload it back to your phone once the reset is complete. Here is a link below with the steps.
https://www.verizonwireless.com/support/knowledge-base-205215/
You also have the option of contacting the manufacture to discuss the issues you're having with your phone and if there is a fix for it or a replacement option? Lastly, we can review your account for replacement options after you've completed the Factory Data Reset. Any physical or liquid damage to your phone?
@vzw_customer_support , with several threads reporting issues with the latest update affecting bluetooth, have you or anyone in your group checked the status with the tech support team or developers? It seems more appropriate than having ONE user try to troubleshoot their device.
As of last night, I've realized I can't use my Sync for handsfree calls. This now creates a safety issue.
I've deleted absolutely every app my phone will allow me to. I now only have what the phone won't be allowe to remove. I tried to stream to Bluetooth with Google play music and it still randomly pauses then plays.
On my moto Z, if I turn off (Location) WiFi and Bluetooth scanning, I can use bluetooth audio while connected to my home WiFi; however, when I get in my car and start driving, it starts breaking up as soon as I get out of range of my home wifi. I shut off the wifi, and things are ok. So now I need to remember to always shut the wifi off when I leave the house, and of course remember to turn it back on when I get home. Not ideal, but better than where I started.
We have 3 of these phones. Done all of that and it helps just a little. If you turn off your wifi it doesnt skip out as much but then you have no wifi and it still terrible anyway. It's the 4th and my wife tried to play music outside, I hadn't told her about the issue yet. She's going to want her iphone back.
Kenkp, Motorola released a software update on 7/2 to address the Bluetooth skipping issue on the Z4. Please complete that software update when convenient. Please let us know if the issue ceases once you've had time to test it out after that update has been performed. https://www.verizon.com/support/motorola-moto-z4-update/
EbonyR_VZW
I just updated my Moto z4 and tested the Bluetooth/WiFi issue. Woohoo! It appears resolved!
Start a new topic or ask questions in the open forum.
