I won't go into to much detail but my wife has not had much luck with her phones since we got them back in July 2015. And we have a 2 contract & she just did an Android update (which LG knew crashed peoples phones) & hers crashed. Now we could have got it replaced but she just dropped it & broke the display about a month or 2 ago so they won't replace it. I got on Amazon & just got her a cheap refurbished Motorola Droid but it's only version 2.2 & won't run some of her apps that she likes. So is there a way to upgrade to at least verison 4.4?