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Change CNAM (caller ID name) of caller

When people at my firm call clients who use Verizon, our name is showing up wrong. Every other carrier and landline provider has the correct info, but Verizon customers see incorrect info. I'd like to get this changed.

A call to Verizon customer service did not yield a solution. They claim that we need to contact our carrier, but that's not how caller ID works. The service provider of the caller sends the number, and then it's up to the receiving service provider to look up a name in their database for the number.

How can I get this changed?

Comments

kevinr_vzw

Adjolley, thank you so much for reaching out to us today. I know how important it is to have the right name appear on the Caller ID's. You would be able to change how the name looks on Caller ID's by changing the Shared Name ID through My Verizon. Check out the steps on how to change this information by following the link Share Name ID FAQs | Verizon Wireless (Question #5). Please keep us posted if you have any other questions or concerns.

KevinR_VZW

If my response answered your question please click the _Correct Answer_button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

adjolley

I am not a Verizon customer. The people who are being called by my firm are Verizon customers, and are seeing the wrong caller ID name for my firm. Every other carrier has the correct info. Verizon needs to update its database.

dbuschjr

Did you ever get this resolved?

[Deleted User]

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