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Differences in PDF Viewers

I recently tried to upgrade from LG Optimus Zone 3 (Android 5.1.1) to LG Zone 4 (Android 7.x). One of the ways I use the Zone 3 for is to view a particular pdf file in storage. it is a file with a lot of people and phone numbers for an HOA. It is not conducive to use in a contact list. When I find a person and phone number, I press the phone number until it is highlighted. Then I release my finger and the phone dialer is automatically launched ready for me to dial. The Zone 4 does not have this functionality. How can I get this functionality in the Zone 4 or later versions of Android?

Thanks

Comments

bearone21

same viewer in both phones?

LeoHamm

I have no idea which viewer is used in either phone. I tried to get that info from Verizon, LG and Google without success. If it were a PC, I'd have no problem determining the app being used, but not on the cell phone. Both are using the default viewer but I have no idea what they are.

If you can help ID them, I'd appreciate it.

bearone21

it's probably either the default player or the adobe version.

LeoHamm

But how do I determine which?

Ann154

Settings > Apps and look for Adobe or a PDF viewer.

LeoHamm

Done that. Nothing shows either.

Verizon_Support

I know it is important to view your PDF files LeoHamm. I am sure we will figure this out. Are you able to open the PDF file on a computer? What error do you get when you go into file manager to open the PDF? Are you able to open any other PDF files?

Amber_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

LeoHamm

I'm sorry to have to respond in this manner. You do not understand my question. I never said anything about an error. The functionality difference I described is not applicable to a PC, however, the file is certainly readable on a PC. That is where it was developed.

If you re-read my post and determine you have some pertinent and applicable questions or suggestions, I'd love to hear them.

Thanks

Verizon_Support

LeoHamm, thank you for continuing to work with us on the PDF file viewer issue. Our apologies that we asked for an error message when that was not mentioned by you. We can offer to troubleshoot the issue and that would entail gathering more details. One option is to check the Google Play Store https://play.google.com/store?hl=en for a third party app that may help with viewing and dialing from the file. Are you able to view the file in the new phone, but not dial directly by pressing and holding the number or is the file not visible at all in the new phone?

David_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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