Takes a lot to get me angry, I am very laid back and understand that things do happen, but this is beyond a circus
1- 11/13/2020 I go Pick up the phone I ordered online, I came from AT& T was told the phone is ready to go.
2-After 1 days I realized something is not right I haven't received any calls or texts
3- They said there is an issue with porting the number it keeps getting canceled at the end this took another 7 days to complete at the end I had both companies on the phone and told them no one hanging up before this is done a good 2 hour call on that day alone.
4- I called and explained for a week I haven't been using the phone why should I pay for a service not provided. Verizon "Ok we will credit u 50 dollars great after 1 hour "
5-Bill still doesn't reflect the credit I call again and spend another hour and she said within 24/hr u will see the credit
6-3 days Later still no credit I schedule a callback and he calls me the following day at 5:30 ,on time , and wants me to stay on hold with him to reach that same department, I said I scheduled the call and wrote why im calling so I dont wait can you please speak to them and let me know I cant hold but please call me back, he can see the notes on the account . he promises to call back and he doesn't .
7-They charge me 5 late payment, I am waiting on you to get it together I should charge you Circus fee for this run around anyhow I paid the bill on the 23 got deducted this morning the 28th which is fine now just credit me and dont charge me late fee when I'm waiting on u .
if I die young with a heart attack Verizon is the reason
Can someone please help resolve this mystery I'm not asking for a favor I wasn't using the phone while it had no service, so crediting me is the least you can do for the inconvenience and at the end, I solved the problem it needed being persistent that's all, the information provided was correct the issues was with the porting system it happens, i am so close to go back to AT&T not much patience left and just to sweeten
