Child Item

Site Totals

61432 Questions Answered 270 Categories

Does Verizon network block Chrome Remote Desktop? wont work

westnman

Help!

I have used Chrome Remote Desktop (CRD) for years with Samsung S4, S4 mini, early J7 on Verizon

always with almost no problem connecting to several desktops.

I got a new J7 2018 ver this past week and CRD won connect.

It sees my remote computers, not grayed out, and asks for password correctly (I know the passwords).

When I send the password, my J7 screen just flashes slightly, and returns to the listing of available computers.

No connection, no error message, just the list with none grayed out

I have reinstalled CRD on Android J7 4-5 times - no change, and re-initiated remote on a couple of the desktops as a test and no change. I don't think its my carrier, Verizon, because I can turn on mobile hotspot and use a laptop thru the phone and it connects fine

Some details:

Phone: SM-J737V

Phone ver: J747V.04

Android: 8.0.0

Kernel 4.4.13

Non standard apps installed

Dropbox

Wall Mart

Amazon

Excel

I've looked for special permissions needed and CRD says 'none"

Anybody else seen this?

Comments

albertor_vzw

Are you experiencing any issues with other apps? Is your connection (data) working on the device? Do you have more than one device using the Chrome Remote Desktop?

AlbertoR_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

westnman

Also

Please see this thread on your support site:

https://community.verizonwireless.com/thread/900593

It is the same series of issues , but i don't see it resolved and the

"trick" with enabling hotspot has not worked for me.

Thank you for the help, and pardon me for not stating originally that

the CRD problem is only on Verizon, not wifi - wifi CRD access is fine.

This has been occurring for about 1 month

Thanks

Verizon_Support

We appreciate the information. We want to make sure that you get the best help possible for this issue. Please reach out to Goggle Support, as they will have the most complete resources for this app.

MatthewG_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

westnman

I have reached out to Google support.

They say that if it works with WiFi then the app is working correctly.

As I said the app works perfectly in wifi. Its only over the verizon

network that it won't connect.

Is there any possibility of a port restriction problem?

Please read this thread again - Verizon never solved it.

https://community.verizonwireless.com/thread/900593

Chrome Remote Desktop doesn't connect over 4G LTE

<https://community.verizonwireless.com/message/1386323#1386323>

This question isNot Answered.

MattgyverContributor

<https://community.verizonwireless.com/people/Mattgyver>

Mattgyver <https://community.verizonwireless.com/people/Mattgyver>Dec

31, 2015 6:56 PM

I'm part of a VZW wireless business account. I'm tech support for my

company. When I need to remote access my system after hours to work on

servers, Chrome Remote Desktop (CRD) won't connect over VZW's LTE

network; I have to connect over WiFi. Depending on where I am at the

time, I may not have WiFi available.

Is Verizon limiting what type of data is going across it's network

during peak times? I get about a 10% success rate using CRD over the

mobile network, and it seems to work somewhat better between 10am and

2pm daily.

If I use my personal phone (not on the VZW network) at the exact same

time, CRD will run fine.

It's not a phone issue. I have two different types of Android phone that

I've tried it on, and the one other tech uses an iPhone at work, and he

can't use his CRD either.

Any help figuring it out would be appreciated, as it's affecting how I

can do my job after-hours!

I have the same question

<https://community.verizonwireless.com/thread/900593#>Show 0

Verizon_Support

Thank you for following up with us on this. This is possibly a restriction with the app itself. Due to being for work, it might have security mesures through your employer. Have you tried contacting them about the issue to see if the informtion is accessable outside the workplace?

ElizabethC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

westnman

Update 12-6:

I hadn't noted this prior to our other conversation - I apologize:

When I start chrome remote desktop, after the first selection of a

computer to connect to, either 3G or 4G are turned OFF. The network

data indicator at top of screen goes grey. Then with any subsequent

attempted selection of a computer to connect to, 3G or 4G stays off

until CRD is closed. Chrome says this is not their issue. Is it

possible its in Android 8 security features? I can't find it if it is.

Thanks for you help

Verizon_Support

Have you attempted having some one else download the app on their device to see if it works? If you have not can yougo ahead and try that for us and let us know what happens?

FranciscoP_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Petrol22

Im having exactly the same problem on my s8+. Your verizon staff has obviously not read what this guy has typed... You just keep asking him questions he answered in the post you're currently responding to. Its known that you block some content and speeds over wifi tethering so its not an absurd question to ask if you're limiting access to something. To answer your last question, here is someone else with the same problem.

westnman

Certainly. Next week I can try an identical Samsung J7v with a friend

Will report

westnman

I downloaded the Chrome Remote Desktop app on a 2018 Samsung J7V almost

identical to mine in terms of configuration. The app does not work over

4G, just as mine. I does work over WiFi - also the same.

Thank you

Doctor1850

Turn off the data saver modes. And it should work.

brutusf

I have the exact same problem as described. I checked and I don't have any data saver options turned on. So that is not the issue for me. I use a Galaxy s9 plus phone. Every time I try to access GRD on my cell phone on a Cellular connection on Verizon, the 4G indicator goes grey and the app times out. I connect just fine when I'm connected to Wi-Fi. This app used to work on Cellular connections and no longer does. It's obviously some type of change Verizon made on their Network. Please research with Verizon technicians and resolve this issue.

Ajspigelmyer

I'm having the same issue and it is incredibly frustrating. This used to work and recently had stopped functioning on my S8.

Very frustrating.

Verizon_Support

We understand the need to have all apps work for you, brutusf. We are here to help.

Our 4G LTE cellular data is not the same type of connection like a home land based internet connect is. The main difference is that your data connection with us would not stay connected at all time. As information is needed, the connection will be established, once the information is delivered or uploaded, the connection is closed.

For certainly internet services and servers that need a constant connection, our cell 4G LTE cellular data service may cause the session to close or disconnect due to the data transfer not being constant.

StevenG_VZW

Child Item