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Droid 4 ear speaker will not work / possible software issue

My droid 4's ear speaker has not been working. If I go to make a call, I cannot hear anything unless I put it on speaker phone.

I do not believe this is a hardware issue however because everytime I restart my phone, the ear speaker will work for a couple of calls I make (and sound just fine) and then randomly stop working.

I was wondering if I had any other options before attempting a hard reset. Has anyone else had issues with this and found out what was causing the problem? whether its from a crazy app or from something being disabled?

The only 'trouble shooting' I can find on this websites says to put it into safe mode (which the ear speaker will work in safe mode) and then to start deleting apps to see which one is causing the problem. This seems rather 'clunky' and I'd rather just reset the whole thing if no one has any other suggestions....as it would take me all day to figure out what app is causing the problem...assuming that it even is an app and not something that has somehow been disabled.

Any help/suggestions would be greatly appreciated!

Apps I've DLed:

Flashlight

100filters

Advanced task killer

Aviary

cymera

dictionary

easy battery saver

Facebook

gmail

image shrink lite

instagram

instasize

Lex & Terry

Loops

Maps

Moviefone

redbox

shazam

weather bug

Comments

demmo86rt

Don't know if it will help your issue, but the first thing I would do is get rid of the task killer and easy battery saver, they don't work.

Verizon_Support

Lets get that device to work katelynb! I was able to confirm that this is not a known issue. Allow me to assist further by troubleshooting and reviewing your options. I just sent you a follow request. Please follow back and send me a private message with your mobile number.

Thank you,

LenaA_VZW

Follow us on Twitter @VZWSupport

jemiestrada

I also had that problem with my droid 4. all i did to fix it was to uninstall the google chrome browser updates. and now it works like a champ.

katelynb

Well now I am thinking it may be a hardware issue. I called motorola and they helped me 'trouble shoot' by clearing my cache on the phone. This did not correct the problem so I finally did a hard reset. Still having the problem.

katelynb

Thanks for getting back to me! I 'followed' you but not sure how to send you a personal message. I am not very familiar with this site.

tikibar1

You have to approve their follow request and they in turn have to approve your follow request. Once you both are 'following' each other, you can send a direct message, i.e.,

katelynb

oh thanks!

Verizon_Support

Let's look into further options Katelynb! Please accept my follow request, follow me and send me a direct message with your mobile number. I will review your account in effort to review additional options. Thank you.

TominqueBo_VZW

Please follow us on Twitter @VZWSupport

Verizon_Support

I would like to provide more details Katelynb! Once you accept our follow request you can hover over the Verizon Wireless Customer Support name to send a direct message. Thank you.

TominqueBo_VZW

Please follow us on Twitter @VZWSupport

Ann154

Verizon Wireless Customer Support wrote:





I would like to provide more details Katelynb! Once you accept our follow request you can hover over the Verizon Wireless Customer Support name to send a direct message. Thank you.

TominqueBo_VZW

Please follow us on Twitter @VZWSupport

those instructions don't look right.

TominqueBo_VZW

Ann154,

Once two members are following each other you can click Create > Direct Message or hover over the person's name in the Activity stream and click Direct Message. Thank you.

TominqueBo_VZW

Please follow us on Twitter @VZWSupport

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