I've used Palm products for years and had to upgrade this month when Verizon discontinued my wireless sync. Got a Droid 2 which gets great reviews. This is not an intuitive phone and did not come with a manual. Sync to Outlook is cumbersome for calendar, contacts & email and does not have near the features for tracking categories & additional info in any of these. Forcing me to set up an google account did nothing for me. Still not getting internet service. Palm has always had touchscreen & keyboards...way ahead of their time and the Droid feels like a step backward. Screen & camera are nice but these are not high priorities for a business phone. Going to have to return it for a Blackberry. Droid seems great for the adolescent market, not established business users. Spent way too much time looking at tech boards for simple solutions and reading horror stories.