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Err. 0x11110004 on updating LG Stylo 2V

lexdaniels

It also says error 402 when I pull up the update page under settings. I've tried to update multiple times, updating by PC (the VZW Utility app says the device authentication failed and keeps asking me to check the IMEI to make sure it's valid, which I have). I've even done a factory reset. Does anybody have any thoughts? I checked another topic on here that's archived but the solution offered didn't help.

Comments

Verizon_Support

We want to make sure that you have a working phone to use and can update your phone as needed. With regard to the error message are you having issues using the device at this time for calls, text, and data? -Jasper

lexdaniels

Not at all. I can still make and receive calls and texts, surf the web, run apps. It's just the update that seems to be giving me a hard time.

Verizon_Support

Thank you so much for confirming. Have you tried using both wifi and cellular data for the update? ~Roger

lexdaniels

I've tried on Wi-Fi, I'll try on mobile data tonight.

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