It would be nice if I could get a hold of someone in this department via online chat
You must call financial services, they are not available by chat.
I agree with you SO MUCH. I have needed it and has issues and had to borrow a phone before. I asked a rep when I had an issue with my phone last week. They said its because of Target and Home depot they stopped having online because they don't want card info getting out or something like that. You can double check though.
they arent available by phone either
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
We understand the importance of getting in touch with our Financial Service experts, they are available Monday-Friday 7am-7pm PT, and Saturdays 8am-5pm PT, closed on Sundays.
MariaV_VZW
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