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HTC One M8 videos not loading on Facebook app

I have had my HTC One M8 for a couple months now. When I first got it I was able to watch videos on the Facebook app with no problems, now I click on video to watch it and I get "Sorry,but an unknown error occurred while trying to play this video." Please help!

Comments

Verizon_Support

Raven072311,

Help has arrived. I understand how important it is to view your videos. We encourage you to remove the Facebook application from your device. Once you have removed the application we encourage you to readd the app.

RobinD_VZW

Follow us on twitter @VZWSupport

Raven072311

I've done that at least 10 times and I'm still having the same problem.

Raven072311

I've done that at least 10 times and I'm still having the same problem. Not sure what else to do.

Verizon_Support

Hi Raven072311!

We'll get this figured out, your efforts are greatly appreciated! When did the issue begin? Are you connected to wi-fi or the VZW network when you attempt to watch the video? Have you downloaded any new applications?

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

Verizon_Support

Thanks for keeping us in the loop Raven072311! Are you having this issue with any other application? Have you attempted to reach out to Facebook for assistance regarding this matter? Please keep us posted, thanks!

MatthewS_VZW

Follow us on Twitter @VZWSUPPORT

Tidbits

It happens on a variety of devices. It has little to do with the M8. It randomly affects users. It's more than likely code isn't well optimized.

Raven072311

I've tried it connected to WiFi and I've also tried it with WiFi off and just use the Verizon network. I haven't downloaded any new apps, since having this phone.

Sent from Yahoo Mail on Android

Raven072311

Thanks but that doesn't really help me solve the problem.

Raven072311

I'm no issues with any other apps. I have tried to talk to Facebook but no one else seems to be having any issues.

Sent from Yahoo Mail on Android

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