I tried that and it acts like it loading but then just goes to a black screen...
I have had my HTC One M8 for a couple months now. When I first got it I was able to watch videos on the Facebook app with no problems, now I click on video to watch it and I get "Sorry,but an unknown error occurred while trying to play this video." Please help!
Raven072311,
Help has arrived. I understand how important it is to view your videos. We encourage you to remove the Facebook application from your device. Once you have removed the application we encourage you to readd the app.
RobinD_VZW
Follow us on twitter @VZWSupport
I've done that at least 10 times and I'm still having the same problem.
Hi Raven072311!
We'll get this figured out, your efforts are greatly appreciated! When did the issue begin? Are you connected to wi-fi or the VZW network when you attempt to watch the video? Have you downloaded any new applications?
Thanks,
AyaniB_VZW
Follow us on Twitter @VZWSupport
I've tried it connected to WiFi and I've also tried it with WiFi off and just use the Verizon network. I haven't downloaded any new apps, since having this phone.
Sent from Yahoo Mail on Android
Got it, we'll get you back in the loop Raven072311! Lets try to reset the Facebook app by http://vz.to/1tja3RL . Keep us posted!
AshleyS_VZW
Follow us on Twitter @VZWSupport
Followed the instructions and reset the Facebook app but the videos still won't play and the same error message still comes up. UGH
Raven072311 we'll put an end to this issue! Try playing the videos through the browser instead of the app. Let us know the details!
AshleyS_VZW
Follow us on Twitter @VZWSupport
I tried that and it acts like it loading but then just goes to a black screen...
We'll cross all bases to get this taken care of for you Raven072311! The final step is to complete a Hard Reset on the device by http://vz.to/1r6Bvy7 . This process will wipe the device so it's best to backup your info first.
AshleyS_VZW
Follow us on Twitter @VZWSupport
I already did a hard reset before I even contacted you.
New development as of today, July 9, 2014. I have a alert message saying " HTC Sense needs Facebook permissions, authorize HTC apps to access Facebook" I'm about ready to just throw my phone.
I've done that at least 10 times and I'm still having the same problem. Not sure what else to do.
Thanks for keeping us in the loop Raven072311! Are you having this issue with any other application? Have you attempted to reach out to Facebook for assistance regarding this matter? Please keep us posted, thanks!
MatthewS_VZW
Follow us on Twitter @VZWSUPPORT
I'm no issues with any other apps. I have tried to talk to Facebook but no one else seems to be having any issues.
Sent from Yahoo Mail on Android
You need to send bug reports to Facebook. That's the only way to fix it. Within the settings there's a place where you can send feedback and bug reports.
Then you have to wait for Facebook to fix it. Facebook even though it is preinstalled is facebooks responsibility to ensure it is working properly. You are not the only user having trouble with the exact feature since it was introduced. It isn't a M8 specific issue.
My Z1S has the same problem as well as my Transformer tablet. My M7 and M8 handles it just fine just for insight it isn't a device or carrier specific problem. It's a random bug that affects random devices.
Yes it's a hassle sometimes. Sometimes it'll force open the browser because the app can't display the videos and say the page doesn't exist. Hop on the desktop computer browser and it's clear a day working. I use the beta versions and it seems even then Facebook has figured it out.
It happens on a variety of devices. It has little to do with the M8. It randomly affects users. It's more than likely code isn't well optimized.
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