James at customer service number 1-800-225-5499 is a horrible rep and I advise if you reach him ask for someone else.
Hello, we are here to aid in any way that we can. If you need further assistance, please send us a Private Note.
That isn't the Verizon Wireless customer service number.
@Tigerstep
According to this tweet, it is the correct number for Verizon...
