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How do I get a return label for my phone Verizon edge never put a return label in box

I Purchased a phone through the Verizon Edge program. I received the phone on Friday, May 15, 2015. There was no return label or instructions in my box. I'm supposed to return my old phone within 14 days. I went to the Verizon Corporate Office in Temecula to have someone assist me with activating my phone. The guy who helped me kept saying he was confused whenever I mentioned something to him. I told him how there wasn't a return label or instructions in my phone. His response was " are you sire? I'm confused." He made it seem like I'm had issues. When he was explaining the Verizon cloud to me, he seemed annoyed that I didn't know much about the phone features and demeaning

y stated that I had a lot to learn about my phone. I asked if I could simply return the phone to the store. Again he stated the store wasn't responsible for what people purchase online. He also stated he was confused about me not receiving a return label or shipping instructions in the box. The guy was rude very condescending and borderline a.h. Marc even had the odds its to ask me if I wanted to purchase any accessories from him/store. When hell freezes over.. If I didn't need help with activating my phone, I would have never went to that store.

Please lease help with a return shipping label and instructions so I don't get charged $299.99 for not returning the phone on time. If I get charged, I'm filing a complaint against the better business bureau. It's a promise. Charging customers for not doing something when they fail to provide the customer with the appropriate tools to be compliant with the terms and conditions of the edge program. The company also fails to allpw customers the flexibility of returning phones to the corporate store when a packaging label is not received. Employees are clueless and in Marc's words confused about everything. Training on customer service should be given to Marc at the Temecula store. He should reframe from telling customers that he is confused when he is questioning if the customers knows what he/she speaking about. It was rude. He need re-training.

Comments

TheNatural

go to www.verizonwireless.com/returnlabel and sign into your online account to print it out or call customer service and they can send you one. You'll be okay.....

Trwhit

Where on the website do you print one out?

I work full time so I can't sit on the phone for an extended period of time waiting for a customer service rep.to figure out what I need.

Thank you for your time.

Verizon_Support

Trwhit,

Getting the device returned is very important. As mentioned you can visit www.verizonwireless.com/printlabel. Below are the detailed instructions:

Note: Before printing a return label, all popup blockers must be off for the browser. The label displays as a popup and won't display if the user has active blocks.

Sign in to My Verizon.

If the menu is down the left side of the home page, then under the Manage My Device option on the left side of the page, click the small arrow to display the remaining links.

If the menu is across the top of the page, then hover over My Devices and click My Orders.

Click the Check Order Status link.

Click the + sign next to an order to display the order details.
The order details under Recent Orders or Order History include the ability to print a return label. Click the box next to the item you want to return, then click the Return Label button at the bottom of the order details.

TionnaB_VZW

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