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I am having issues with my phone recognizing my charger!

My phone, when ON does not recognize my charder. If I turn OFF the phone, it starts charging. If I trn the phone ON, it keeps charging. Bit if I unplug the charger, it stops charging (as expected) but will not start charging again if I plug the charger back in. WHat is the cause of this?

Comments

bearone21

try another outlet?

jeneller_vzw

ROBLAN92,

We understand how difficult it can be to have to work so hard to make your phone charge. Let's get a few details. What make and model phone are you using? Did anything change on the device, like any updates or even damage to the device? What happens if you try different chargers?

JenelleR_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ROBLAN92

That was NOT a helpful answer. I am pretty sure that from the content of my post such was not just not helpful.

Content modified as required by Verizon Wireless Terms of Service

ROBLAN92

A droid three.//// Do you have the pin outs and the phone actuation sequence? Verizon seems to think it is hardware, as if a pin is bent (but I do not see any hardware issue) . I think it is hardware.

Ann154

A DROID 3? Just how old is this phone?

bearone21

2011 or so.

tracyb_vzw

It's important for your charger to work properly, ROBLAN92. I would like to continue troubleshooting toward a solution. Please check your private messages to begin.

TracyB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for you help with this!!

ROBLAN92

can you call me?

meljoar17

My phone did the same exact thing. I started by purchasing a wireless charger. That will work only to buy you a little extra time. I eventually had to use my insurance and get another phone replacement. I owned a Note and that's exactly what thet replaced it with.

It was mailed to my home

I updated my cloud, then took the SIM card out of the old, then placed it in the new phone. All of my information was transferred to the new phone. You can do all of that at home.

Then before I sent back the old phone, I went into a Verizon store so that I could receive a new SIM card for my new phone.

I took in the box and papers that came inside.

Make sure you take in both the box and the papers that came inside.

They need a number off of the box to complete everything.

I hope this was helpful to you.

I kept waiting and putting off going into Verizon to start this process.

It's all a big pain to start over again with a different phone. But you have so much of your back up info from cloud.

It's just a matter of time

getting things on your phone to back like they were.

I had a wonderful experience with completely the process.

It's just something that you must take care of.

Learn from me... Go ahead and get it done sooner rather than later.

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