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I had my LG Ally replaced 4 times.....

My Ally was replaced 4 times and I still have the same problem. It keeps shutting off and on and I have to keep refreshing to get my emails or gmails. Customer service is giving me a hard time to replace it with another comparable phone. Im already disgusted with the Ally. I left Tmobile for this headache....Any suggestion on what to do?

Comments

unknown

Keep asking for a replacment until you get one that works. Or look into options for purchasing another phone, either used from an outside source like eBay or Craigslist, or new at full price from Verizon.

MorganB

Unfortunately if your equipment has to be replaced, it will be replaced with the same make/model. I apologize, but that is the Verizon Wireless policy.

shortstuff2

I understand but why should I buy another phone when I just got that one in June and been replaced 4 times already. All I want is another model thats compatable because Im not satisfy with the Ally. Customer service should have some exeptions. Why the honest ones have to pay for everyone elses scams. Im considering going back to Tmobile. Thanks

shortstuff2

Im already dissapointed by the Ally and customer service. Im considering going back to Tmobile. Thanks

unknown

shortstuff2 wrote:
I understand but why should I buy another phone when I just got that one in June and been replaced 4 times already. All I want is another model thats compatable because Im not satisfy with the Ally. Customer service should have some exeptions. Why the honest ones have to pay for everyone elses scams. Im considering going back to Tmobile. Thanks

You had 30 days to exchange the device if you weren't satisfied. Frankly, Verizon would prefer it if you do exactly as you say. Give them $350 and quit consuming tech support and other resources to ship you replacement devices. If you want to get what you paid for, keep requesting replacement devices.

shortstuff2

Thanks....it worked finally I got the Droid 2. Hope this one is better. All I wanted was a phone that works.

MariamA228

Did they replace or did you buy a new phone. I just started having connection issues for email they sent me a new phone and its doing the same thing.

Jaceykr89

I've had to have my Ally replaced quite a few times also because of shutting off, freezing, no ring, and running extremely slow. Every replacement they sent me had the same problems as the phone they were replacing. I finally told them I no longer wanted to keep replacing the Ally and getting yet another one that would work just as terribly as the last. They told me it wasn't possible for me to get another phone. I asked the service tech to please cooperate with me and understand how much of a pain it is to keep having a phone with problems and I was able to convince him to bypass all the crap and give me a different phone. I'll be receiving a Droid 2 on Tuesday. Just be forceful and hold your ground!

MariamA28

Unbelievable--you're getting the Droid 2? I just was on the phone and they told me no way I wasn't eligible, so its back to the Ally for me since I need a keyboard. I even offered to pay the difference and I was told the system couldn't do it.

tfch8184

Sounds like I need to replace both my Allys about 5 times to get something done. All I wanted was them to take away my 2 upgrades that are coming and let me replace my phones. That stupid update that came out was one day after my 30 days and now both phones are junk. If the reason my phone is messed up is their fault then I dont see why they cant work with people to get the issues resolved...Sorry but in customer service how are you going to keep in business without the customers. Trying to call in to talk to them doesnt work so it looks like Ill have to go into the store because atleast they are willing to work with customers to keep them happy they dont just shove you off and say too bad so sad.

mt1979nc

I'm waiting on my third replacement as we speak...I have also had the same issues w/ each of my allys. I purchased the first one in July, replaced end of August, and the third replacement is on its way right now. I'm so sick of all of this. The worst part is that I really like the Ally in general (size, appearance, ease of use, etc.)...however, I can't stand anymore of the issues and the "fix" for the issues is either not coming at all or not in the near future. At what point is enough enough? At what point are they (either LG or Verizon) going to pull the Ally and either scratch the whole phone or go back to the drawing board. Like many others I use my phone for work as well as personal use and it is frustrating to know I made the wrong decision on a phone and unfortunately realized it within a week of my 30-day return/exchange timeframe being up and now I'm apparently {word filter avoidance}
and stuck w/ a phone which in order for it to work I have to have it replaced every couple of months?????? Customer support has been helpful in trouble shooting and in replacing. However, that is not fixing the problem. Something must be done!

Nikilina

I have an ALLY and got it at the end of August.

I have the same issues.

They told me to do *228 and press 1 for restarting and updating my phone... or take out the battery while the phone is still on and it will sync all accounts...

I set my alarm clock and it doesn't go off... I am looking at it saying it is set and it still doesn't go off...

I also don't recieve text messages. I have to power it on and off and then I get like 20 of them.

And this weekend it kept telling my my storage was low... why do I have this phone and pay more for a data fee when I could save my money and have a regular phone? If I have to delete apps then what is the point?

Glad to hear I am not the only one with issues.

dashrom

Here's where I become very frusterated. I am on my fourth ally replacement. I use the google talk feature alot, as it was one of the selling features of the phone. I have had several different issues for replacement. Just got this replacement Tuesday of last week. Talk worked literally for 3 days. Now won't login. I can receive talk messages, but can't respond. Was told yesterday that possibly a factory reset would fix the issue. After just getting the phone setup, AGAIN. She said if this did not work to call and they would send a replacement. So I did the factory reset yesterday. Didn't work. Called in last nite, and was told. That is a third part application that comes on the phone. Since I asked if there was a way to reload this, and there isn't. Since this is a third party application, Verizon will not replace it as long as I can call, and get on the internet. Finally after reading the notes she did say they would do a replacement, this time. But not again for this type of issue. Here is where I am confused. I bought a smart phone, that isn't very smart. It is preprogramed with features that some like, and some don't, without a choice. Fine, I get it. But when one of the programs don't work, it isn't covered? I can call, and get on the internet with a non smart phone. Why am I paying for a required data plan on 2 phones. I thought this was so I could do more than just get on the internet. But really use all the features of the phone. I have 4 phones on my plan. 2 smart phones and 2 cell phones. Unfortunately, I can do the exact same thing with each. So my question. Is this really how Verizon works? To sell a defective, partially functional phone. Then to tell me that as long as I'm able to use a couple of their favorite functions, the phone is fine? Really?

rcschnoor

dashrom wrote:
Here's where I become very frusterated. I am on my fourth ally replacement. I use the google talk feature alot, as it was one of the selling features of the phone. I have had several different issues for replacement. Just got this replacement Tuesday of last week. Talk worked literally for 3 days. Now won't login. I can receive talk messages, but can't respond. Was told yesterday that possibly a factory reset would fix the issue. After just getting the phone setup, AGAIN. She said if this did not work to call and they would send a replacement. So I did the factory reset yesterday. Didn't work. Called in last nite, and was told. That is a third part application that comes on the phone. Since I asked if there was a way to reload this, and there isn't. Since this is a third party application, Verizon will not replace it as long as I can call, and get on the internet. Finally after reading the notes she did say they would do a replacement, this time. But not again for this type of issue. Here is where I am confused. I bought a smart phone, that isn't very smart. It is preprogramed with features that some like, and some don't, without a choice. Fine, I get it. But when one of the programs don't work, it isn't covered? I can call, and get on the internet with a non smart phone. Why am I paying for a required data plan on 2 phones. I thought this was so I could do more than just get on the internet. But really use all the features of the phone. I have 4 phones on my plan. 2 smart phones and 2 cell phones. Unfortunately, I can do the exact same thing with each. So my question. Is this really how Verizon works? To sell a defective, partially functional phone. Then to tell me that as long as I'm able to use a couple of their favorite functions, the phone is fine? Really?

Verizon's point being that the Android Marketplace is not owned/run by Verizon/LG. The software provider does not have to get permission/approval from Verizon/LG to sell an app/widget on the Android Marketplace. How can you then expect Verizon/LG to guarantee the performance of any app/widget that is downloaded from the Marketplace?

You say that Google Talk worked for 3 days. Did you have other apps/widgets installed from the Android Marketplace after/before you installed Google Talk? THESE may be affecting the performance of Google Talk and your problem may not actually be with Google Talk, but with another app/widget.

You may want to try another reset, making sure to not have auto restore on app settings. Try a fresh download of Google Talk. If it works for a few days like you said, try downloading a few more apps. If it is now not working, chances are that these apps are causing the problem.

Or you could try uninstalling all apps that you installed AFTER Google Talk. It it works then, then one of these apps are having a conflict with Google Talk.

dashrom

Google Talk is not downloadable from the market. I did do a factory reset. It did not work after the reset. If Google Talk was downloadable from the market I would get it from there. But unfortunately it is an app installed from the factory, that does not work. Even with nothing downloaded from the market after the factory reset. So it appears to be "broken".

Ann154

Google Talk doesn't show up when looking through the web portal of the Android Market.

dashrom

Believe me. I am so sick of wiping phones clean and starting over. If it was available on the market I would jump at the opportunity. My guess is that apps are aimed at you specific phone.

Ann154

The web portal of the Android Market will show all applications available. You don't have to be signed in to browse and search for applications. You only need to sign in when you want to download an application to your phone. Even then it will tell you if your phone is compatible with the application.

aaron8466

In late November of 2010, I got an Ally. I loved it at first, until I started having so many issues. It ended up completely failing and wouldn't turn on again. I received a replacement two days later, and two days passed without problems, then again it happened. I received ANOTHER replacement and 30 minutes later it restarted and the touch screen stopped working. At this point, I was mad. They tried to offer me a another replacement but I turned them down. We looked into options such as CPO, but they all cost like $200 and they were old like the Droid Eris and the Palm Treo. They had me call some special number and I told them it all and they said that there was NO other option available. I asked to talk to the manager, which was the most annoying person ever, and he couldn't do anything. I was about to give up until I talked to another manager who offered me an early upgrade on different line, so I accepted. I got the HTC DROID Incredible but was a little disappointed to hear that it was not an AMOLED screen, but a SLCD. But I love it and it was worth the wait and the contract extension.

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