My LG K 20 V will not connect to my home Wifi. It was working fine until there was a update. I keep getting error that password was not accepted.
LROLLEN01, having that connection can really make a difference. We know that Wi-Fi is something our customers enjoy using. Let's work to ensure that you have this connection. You mentioned that the error received is specific to the password, are you entering the password as seen on the back of the router? Have you attempted a connection to any other Wi-Fi network to ensure that you do have a connection? Please attempt to reboot the home router and let us know the status.
LorenB_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I've been having the same problem. All was well before the most recent update. I've reset the home router and checked the password several times. I did a network reset and a factory reset on the phone but I still get the error. Computer, laptop, and my spouse's non-updated K20 V are connecting with no problems. Any suggestions would be appreciated.
When you did a factory data reset did you reinstall the update? Also are you having the same issue with other wifi connections? I think it might be worth a try to do the factory data reset again if you're sure the update is what caused it. If you install the update again and it still has the same problem, you might need a warranty replacement.
JOSSTO29,
We always want to make sure you are able to connect to your WIFI. Let's work together to get to the bottom of this. What security type do you use(WEP, WPA
DerekR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am using WEP.
The factory reset does not appear to have cleared the updates. When I go to check for updates it says there are none. I tried a second and third reset and this happened both times. The reset is not uninstalling the updates.
That's interesting that the factory data reset doesn't remove the update. I feel kinda silly because that's the kind of thing I should have known.
