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Let Verizon know here that your leaving because of the Nexus 5

This is your spot to show Verizon you are fed up with their antics with treating their Nexus customers like garbage! Simply respond with "I'm leaving Verizon" in this thread. The phrase "I'm leaving Verizon" should be the first line of your post. Include in your post whatever else you want to comment on, but make sure that the first line has the phrase

I'm leaving Verizon

Comments

blegh

I'm leaving Verizon

Programmer

My contract is up in December. Once it is...

I'm leaving Verizon

AZSALUKI

they didn't get the nexus 4 either, did they? just curious....why didn't leave over that?

armaki

Already done!

I feel sorry for the poor souls who are stuck with VZW. This forum is like the regime of the North Korean dictator.

aspseattle

<< Duplicate post removed. See for original post >>

acsmashing

Maybe because we were locked into a Verizon contract? I know many people who are just waiting for their contract to expire.

JediLoki

I will be leaving Verizon

Got a call from the a customer service rep on their "loyalty" program this morning wanting to talk to me about making sure I was getting the best deal I could on my plan (aka I am grandfathered in on unlimited data, time to get me off call).

I told her not to fret, Verizon would soon have me off my unlimited data plan....since they did not want to support the Nexus 5, I did not feel the need to support them with continued $$$.

She proceeded to say that she was pretty sure they could connect a Nexus 5, I would just have to switch to a new tiered data plan. She would need to double-check with a tech to be 100% sure. I told her if they could connect it, I would stay, but otherwise I was planning on getting the Nexus 5, and would be leaving otherwise.

Still waiting for that call back on connecting the Nexus 5.....

morphine10

Let me just say that I am not a VZN customer but was looking HARD at switching to them. I had it narrowed down th the 5S and Nexus 5 that I was going to activate on big red. I am so tired of Sprint (16 yrs) and the horrible network that I ordered a Nexus 5. I want VZN to know that not only is it costing them existing customers but also people who would have signed up. I'm not going to let a company tell me what is and is not on my property. Thanks to you for posting here and letting me know. They do have the best network according to friends but..... they don't seem to care about customers. I'm starting with AIO once my phone gets here.

Another thing I've noticed is they never reply in these forums. At least Sprint does that, doesn't make a difference but they try. Apparently you are customers with no voice. I own verizon stock, maybe time to sell.

NexusMan21

At least that customer service rep was correct in telling you that'd she'd have to check with a tech first. There is no band 13 on the Nexus 5 for LTE which is what Verizon's current LTE network runs on. They are just starting a band 4 rollout which the Nexus 5 supports, but it'll be a while before that is rolled out. There's no way Verizon would put that phone on its network when it'd just be a 3G phone at this point in time.

In reality, Verizon would need a different version of the Nexus 5 to support band 13. Even if this was accomplished now in the next few months, you are looking at the Galaxy Nexus experience all over again. If that is satisfactory like it was for me (I used to own Galaxy Nexus), then I do have sympathy for those people who want the Nexus 5.

NexusMan21

Verizon does post in these forums all the time. There is nothing for them to say about a phone that is not on their network.

Qaelith

I'm leaving Verizon as soon as my contract has ended, which will be December 15. As I was one of the customers who bought a Galaxy Nexus, I am terribly dissatisfied with the handling of this device. Verizon insisted on installing some of its own software on a pure Google device which is supposed to be free of this sort of thing. Verizon refused to allow Google Wallet on the device, while every other carrier was OK with it. Verizon managed to substantially delay the launch of this device, leaving those of us wanting a Galaxy Nexus hanging for nearly 2 months while every other carrier had it. Verizon took forever to push important updates while again every other carrier got the updates much quicker. Finally, as my natural upgrade path is to a Nexus 5 (I like the original OS without bloatware and manufacturer custom launchers), this appears to be the *ONLY*!!!! carrier which is not getting this device, or if it is eventually going to get it, won't get it for quite some time after everyone else has it. I don't expect that even if they do get it that updates will be pushed quickly. So as of December 16 (allowing an extra day to ensure that I don't overlap my contract period and incur the RIDICULOUS termination fee), I'll be activating the Nexus 5 which I have already ordered on Straight Talk, a very inexpensive reseller of AT&T. I can buy an unlocked unsubsidized Nexus 5 and the lower rates will bring me to break-even in just a relatively few months. NO CONTRACT. Lower rates.

Oh, and let me gripe about two other things -- Regarding the unlimited data, I've been grandfathered on this since an unlimited data plan first became available. The advantage to staying with Verizon has been this. I've learned that any subsidized phone upgrade will force a termination of the unlimited data. And (2) Regarding the termination fee, it starts at something like $325 or $350 and is only reduced by $10/mo of contract fulfillment. As of now, with less than a month of the contract remaining, I would still owe somewhere over $100 in termination fees were I to leave, after having more than paid off the subsidy on the phone through the high service rates. The term fee should be fully pro-rated, meaning 1/24 of it goes away each month. It is ludicrous to still owe $120 for terminating just days from the end of the contract. This is why I mean to wait until a full day AFTER the contract end date to guarantee no accidental $120 charge for less than a day of contract possibly remaining. Do understand that I consider the way the termination fee is amortized to be egregious and is definitely a factor in my leaving. I've paid this termination fee before, when I divorced and my ex-wife left for MetroPCS rather than just transferring her portion of the account to a separate account which would have spared me the termination fee. We were somewhat close to the end of contract on her device and I paid an **excessive** fee for a very short time. The remaining months' total charges would have still been a bit more than the term fees, so that was the cheaper option, but it still was excessive for the time remaining. I was tempted to leave after my contract was up just because of that -- but stayed around because of my unlimited data plan which I again repeat will be terminated if I upgrade with Verizon anyway.

So.... adios!!!!

Qaelith

To expand on my point regarding the termination fees, there is no good argument for why the termination fee for the last month of service should actually end up being *MORE* than the regular monthly fees!! I'd owe $120 in termination fees vs. only like $90 for keeping service. The rationale for a termination fee is to recover the remaining cost of the subsidies from the departing customer -- but how in the last month could the remaining cost of the subsidies be MORE than I'm paying in fees??? The termination fees become more punative as you approach the latter portion of a contract rather than being merely to compensate the carrier for injury of early termination. To me this is an unethical, lopsided part of the agreement which is heavily tilted in favor of the carrier and not at all in the customer's best interest.

AZSALUKI

it may be lopsided, but nobody forced you to sign it. all of the carriers have a very similar method of computing the etf. simply wait until the contract is over if you're that close to the end. pay the $90 and have the service for that last month. let's just say it was only $80 to terminate in the last month. would you really pay the $80 AND the month of service on a new carrier, just to get the phone a month earlier? as opposed to just $90 and waiting one month to switch?

Qaelith

You seem to have entirely missed the point and instead focused on a point that I did not make -- this wasn't about getting a phone a month earlier. Nor did I indicate that I am willing to incur some fee for that purpose. My issue regarding the termination fee was mostly related to the ex-wife situation and the unreasonable amortization of the termination fees. I happened to use the "last month" as an illustration of how absurd this actually is, in light of a hypothetical termination right at that point. I have to wonder whether you bothered to actually read my posts or if you instead just reacted to the term fee complaint with no context at all.

Your retorts are basically pointless and self-defeating. "Nobody forced you to sign it", and "all of the carriers have similar methods" -- Yeah. So with your second point, the logical alternative to "nobody forced you to sign it" was to go with no service at all. Essentially, "take the adverse contract or do without, since everybody else is going to screw you too". I think this leaves plenty of right to complain. Until recently, this was the state of things. Now, a few viable contract free options have emerged. I'm opting for one of those so I won't have to sign an adverse contract again.

"Everybody does it this way" and "you didn't HAVE to sign the contract" certainly doesn't justify the lack of a proportional amortization. Again, my point -- in light of the supposed purpose of the termination fee, there IS no justification for such a large chunk of it to remain during the latter half of the contract. And this silly method was a "compromise" when carriers weren't amortizing at all and were made to reduce it. They were OK with charging a full termination fee even late in the contract. I don't see this $10/mo reduction as going far enough. My point remains valid, that it is punative, not compensatory for the injured party. Punative measures have no place in a contract such as this.

Cubbs5209

I'll be leaving. Already bought the Nexus 5 and am waiting for my contract to expire (December as well, yay GNex).

Verizon is a quality network, so long as you're willing to pay a premium, jump through hoops, and be the last to get software updates. The latter being a main reason for buying a Nexus device.

kNe0

No response from the "Customer support team"? Really?

To everyone that said Nexus 5 doesn't support VZW frequencies : http://www.thenexus5.com/nexus-5-is-compatible-with-verizon-so-why-wont-big-red-sell-it/

We're not happy here, please do your jobs and respond!

Ann154

kNe0 wrote:
No response from the "Customer support team"? Really?
To everyone that said Nexus 5 doesn't support VZW frequencies : http://www.thenexus5.com/nexus-5-is-compatible-with-verizon-so-why-wont-big-red-sell-it/
We're not happy here, please do your jobs and respond!

There is a perfectly logical reason why none of the VZW reps have responded to this discussion. It wasn't marked as a question. The reps here only see and respond to unanswered questions.

Esteban4u

I'm leaving Verizon - I'm tired of their death grip-like control of our devices and limiting our choices of devices to the ones they see fit. I also think it's unfair how they allow the iPhone direct OS updates from Apple but because of their crappy relationship with Google, they wont allow Android enthusiasts to have any Android device that gets direct updates from Google as in REAL Nexus devices, the Nexus 5 & 7 or even any Google Play Edition devices.

jorgediazjd

Better Yet, I am NOT GOING TO VERIZON because they do not have Nexus 5. I have 10 Lines with our Business and seriously considered, even order a Nexus 5 to try out, until I noticed it WASNT supported.

No Thanks

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