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Moto Z Droid has power but turns off

I am having the exact same issue as described in the thread: Moto Z Droid Battery Issue. Even with plenty of batter left, even sometimes with 90%+ my phone will display it has zero power and turn off. sometimes no display and then it turns off. I plug it in, turn it on seconds later and the battery percentage is still very high. It is NOT draining the batter but "thinks" it is.

I have factory reset the phone. Within 5-10 minutes of completing this task, phone turned itself off. So, cannot be an App that did not come already installed on the phone.

I have walked through the Troubleshooting self help on this site.

I would like someone at Verizon to resolve this issue with my Moto Z Play Droid, Android 8.0.0.

Phone is 2 years, 3 months old. Started two months ago.

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JCSPDX

Update to my post. Today I worked with a Verizon agent. Factory reset is the only option to try to correct this issue and as that has already been done, there's nothing they can do. I did not purchase extra coverage/warranty so I'm out of luck. I am very careful with my electronics and knew that I would not do anything to break the device (drop it, get it wet, etc.) and fully expected that for the price the device would work for much longer than 2 years and four months. I see this as a Motorola issue, not Verizon. I am very, very disappointed. Seems to be built into the design, same as how Apple purposely has their older models acting up so consumers are forced to purchase a new one. For now, especially under these world circumstances, as I am always at home I will continue to have my "mobile" phone continually plugged in from various places around the house. At least extra chargers haven't cost me too much.

Good luck to anyone else with this issue.

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