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My phone is constantly in cool down after this lollipop upgrade, whats up with that?

Speakit
Newbie
‎04-02-2015 07:28 AM

I even took the phone out of the case, and still getting cool-down warnings. Looks like its time for a trip to Verizon, a required update shouldn't trash my phone.

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Speakit
Newbie
‎04-02-2015 07:37 AM

Galaxy S5

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GalaxyClass
Master - Level 1
‎04-02-2015 08:20 AM

Take it into Verizon and let them do a factory reset and reload of your information. You will need to give the device 3 to 5 days after the reset for the phone to settle down to normal again. This should handle most if not all of your problems.   Wish you the best,  

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