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Phone Always Show up as Unknown Device

f_canton
Newbie
‎06-28-2016 11:15 AM

How do I fix the problem of my phone showing up as an unknown device when the computer tries to recognize it.  It shows up as an unknown device on EVERY computer.  It does not even install its USB drivers on computers that don't have them.

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Ann154
Community Leader
Community Leader
‎06-28-2016 11:25 AM

Have you tried manually installing the drivers from the manufacturer's website?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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f_canton
Newbie
In response to Ann154
‎06-28-2016 11:29 AM

yes

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vzw_customer_support
Community Manager
Community Manager
In response to f_canton
‎06-30-2016 11:35 AM

I want to make sure that you device is connected to your computer. Have you been able to try what Ann154  has suggested?


AmberF_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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f_canton
Newbie
In response to Ann154
‎06-28-2016 11:29 AM

Even with the USB driver installed from the manufacturer site, the phone still shows up as an unknown device

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Ann154
Community Leader
Community Leader
In response to f_canton
‎06-28-2016 02:09 PM

You might have to complete remove Tue previously installed drivers and install a fresh set to get the device recognized. I had to do that one of my phones.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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f_canton
Newbie
In response to Ann154
‎07-11-2016 11:22 AM

when I try to install a driver manually it says that it cannot start

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f_canton
Newbie
In response to Ann154
‎07-11-2016 07:21 PM

Whenever I try to install phone drivers manually, I receive the following error "This device cannot start. (Code 10)".

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testerrants
Newbie
‎06-28-2016 12:02 PM

forrest_canton what device is it ? i have seen something similar happen to my Note3 if i do not use the usb 3.0 cable provided with it.

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bearone21
Legend
‎06-28-2016 12:55 PM

have you tried another usb port??

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f_canton
Newbie
In response to bearone21
‎07-11-2016 11:19 AM

it always shows up as unknown device no matter what USB port, computer, etc.

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vzw_customer_support
Community Manager
Community Manager
In response to f_canton
‎07-13-2016 11:31 AM

forrest_canton,


We want to ensure you have the drivers you need to be able to manage your device from your computer. What device do you have? Has this ever worked for you or did this occur after a change? If this is something new, please tell us what changes were made prior to this issue.


ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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