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Phone app asks for carrier number

Hey Everyone,

I have a Samsung S10, Android 10 latest official Verizon update. I'm guessing that during a recent update, the standard phone app now always asks if I want to use the carrier number. It didn't ask this before. I can't find a setting to say, "always use carrier number." How to I set the default phone app (version 11.0.40.13) to always use carrier number and not ask again?

Thanks and have a great day!

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Verizon_Support

Thank you for taking the time to bring this concern to us, Phadeguy! When you reviewed the Settings of your device, were you looking under the Phone tab? Also, have you checked within the Phone application? MatthewI_VZW

Phadeguy

Hey Matthew,

Thank you for your reply!

I opened the standard "phone" app, click the three dots, and choose "settings". There is nothing in the settings that would indicate something like, "Always ask for carrier number" or something similar. The only options revolve around blocked numbers, ringtones, messages, wifi and video calling among other settings.

Within the main global device settings, I could find nothing their either that would hint towards using carrier number. There may be a setting somewhere, but I couldn't find it easily. (I was hoping you guys would be able to point out this setting.)

Is there a better phone app to use than the pre-installed phone app that would not have this issue?

Thanks again!

Verizon_Support

Thank you for the insights. We are concerned to learn you are having issues to change those settings. Do you recall if the issue started after a software update or download of a new application? Please review step by step to resolve common issues on your device model in the link below:

https://www.verizonwireless.com/support/samsung-galaxy-s10-troubleshooting/#!/main/device/&SMG973UZKV&9365/main

MariaV_VZW

Phadeguy

App and system updates are set up to happen in the background. I am not sure if it was directly after an update, but the phone app worked as expected for a very long time and only recently asks for carrier number use. I have not added any new phone-related apps or other apps recently.

For the default out-of-box phone app, where is the setting to choose the default to use when placing a phone call?

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