Have an Android Droid 2. loses battery power very rapidly even though the charts show that it should be good for several days.
Tried a chat online with Verizon. The rep insisted on a factory reset. he attempted to talk me through the process but the screens were not the same as what he was giving directions for.
Saved several add-ons on my phone including photos. At the end of the reset lost 95% of my photos.
Besides the battery draining rapidly that was also losing a Wi-Fi connection on this phone and still losing Wi-Fi connection. the test is I'm working on a PC and it's not going down at the same time the phone is going down due to a loss of Wi-Fi connection
Two problems with the Android that I own. Verizon's answer is to use up several hours of my time going through the process of a reset. Loss of my photos.
Two days later after being promised a replacement phone I'm back on chat to follow up. No notes about the replacement instead of letting me say what it is on my mind the rep goes through a process of looking for my photos comes back and says they're not in the cloud. I had just said to him that they were lost why did he have to take the time to look these up again.
No notes about the replacement phone. This representative wants to remote into the phone. Ask him what about sensitive data? He can't answer. Tells me to go to a local store for Verizon to have some kind of a check on the phone.
This phone is under warranty and I also have paid for protection on the phone for years.
