Samsung Intensity III Alarm Issues

Hi all.

Just wondering if I am the only one who is having issues with Samsung Intensity III's alarm settings. I found that it works in every instance EXCEPT when you set it in the PM for the AM hour....it does not go off. I replaced it once before and I continue to have the same problem. The Verizon people must think I am crazy...keep telling they have not had reports of this particular issue. Am I the only one????

Accepted answers

Verizon_Support

I know how convenient the alarm clock feature is on my phone Nika003! We're not reporting known issues with the Intensity III. Have you tried again using the "save" and then "set" commands? Have you tested it with different times? How about if you set it at the same time each day? If the device continues to be non-responsive to the alarm commands, I recommend completing a hard reset. http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=34101

I trust this information was helpful.

Sincerely,

JonathanK_VZW

VZW Support

Follow Us on Twitter@VZWSupport

All comments

edis54

Hi Nika003;

I have Samsung Intensity III. It's about three weeks since I got the first one and replaced two times already (3 phones in three weeks!). I never used the alarm. I had different issues with this model.

I just set the alarm for 10:00AM to check especially for you. I will let you know tomorrow if you are crazy,...or the phone is a piece of crap.

edis54

I set the alarm last night (in the PM) for 10:00AM. The alarm did go off. No problem with the alarm. Are you changing the PM to the AM when you are setting the alarm? You also must do SET and SAVE.

jmiers

I just got my phone yesterday, set the alarm for 7am. Checked it 4 times that it was set correctly. It didnt go off. I played around with it this morning and tried different ringtones and it finally started working. Not sure what the glich is. I'll let you know if I find out.

Verizon_Support

edis54

I originally stated that the alarm is working in my phone. It worked, when I set the alarm frequency for ‘daily’. I didn’t know that it will not work when I set for a different frequency.

When I set the frequency for ‘once’ (tried a few times) – the alarm did NOT go off. Did you ever find out what the glitch is?

RVgma

You are NOT the only one. I gave up after the second phone of this model and switched back to LG. I'm a much happier camper now. Just switch to a different phone and maybe they'll get the picture -- after they have to keep switching out and no one wants to use this model.

edis54

I gave up after the third phone of this model. Yesterday, I switched to Samsung Sway, which I purchased on eBay. My old Sway worked for me 4 years without ANY single problem.

Samsung Sway, which I received from eBay, works very well.

There should be a recall of Samsung Intensity III.

apdb111

You are not the only one with this problem.

apdb111

I have the same problem with my phone. It's a known issue now.

HerrSticks

I'm on my SECOND intensity.

The first one had a muffled microphone and the alarms would not go off if they were set in the PM for an AM time.

I'm now on my second Intensity

The microphone works better. People can hear me better. The alarms on the new phone only work half the time

i paid 150 dollars for this piece of junk?

I'm going to Verizon tmrw to get my money back.

HerrSticks

It would seem that if you:

Set an alarm in the AM hour for an AM time the alarm functions.
Set an alarm for PM while in AM, varying outcomes. Most commonly would not function.
Set an alarm for the AM while in PM. Almost never functions, had the least occurrence of alarms.

It appears the phone just cannot handle AM/PM switches.

Of the nearly 4 dozen alarms i set i alternated setting them to a "Daily" or "once" occurrence, so all my alarms were set to one and the other. This setting did not seem to make any difference.

sarah97302

I have the same issue with my phone. Alarm will never go off if set in PM for AM.

HerrSticks

I have found a "work-around" to get your alarms to work properly

Set a few alarms, I set 4. Set them all to daily.

Now when you need to use your alarm, just go to the details for one of the alarms and change the times, and turn it on.

DO NOT DELETE THE ALARM EVER. DO NOT CREATE NEW ONES.

Basically you are reverting the alarm functions to that of an Intensity 1 (my old phone). You are limiting yourself to 3-4 alarms, and you cannot delete them.

Creating an alarm at night(pm) for the next morning(am) is asking for it to not go off. Actually 10% of the time it will go off. In my experience changing the time on already made DAILY alarm works everytime.

I have not tried any settings other than "daily". I think the problem arises when the alarm is created, not when it is set. Which is why setting times and turning it on, does not seem to cause issues, yet if you CREATE the alarm, and set it, and turn it on, then it will not work if the alarm time is less than 12 hours and there is an AM-PM shift.

WAS THIS PHONE BETA TESTED AT ALL? I have lost respect for Samsung over this phone... I never respected Verizon, I'm not surprised they slapped their name on this 150$ piece of shit.

Does your backlight refuse to function at times, until you mess with the settings again?
Do your keys sometimes refuse to scroll through menu's?
Does your "window" sometimes freeze, not recognizing any sort of input, requiring a battery pull to solve?
This is my 2nd intensity 3. The first one worked even less.

Even more off topic, have you tried to txt while the phone is plugged in? Could they have put the charger in a more awkward place?

Claritas

N--

Running test of my own on newly acquired phone. Thanks for alerting me. First post--not very attentive to all remarks. No sense of alarm, though. At least not until 2:15PM EST. --TeAf

dwspears

I've noticed since I got the phone a few weeks ago that the alarm was delayed on a couple occations. I haven't had any issues with it ACTUALLY going off until this morning.

Luckly someone woke me up or I would have missed work. The alarm I have set in my phone is a mon-fri time for 7am. I never turn it off. This morning the alarm did not go off the time it was suppose to. When I was woken up I grabbed the phone and as soon as I hit the center button to 'wake it up/unlock it', the alarm went off.

Anyone know anything about this? Or know if it's a known issue they are working on? Should I just take the phone back? I wanted the Cosmos II but they were out so I was stuck paying 50 bucks at my renewal when my original Cosmos died three weeks back. :smileysad: I don't want this to become an issue and rather get it replaced now than to wait if this isn't going to be fixed or fixable.

SammyT

I've been trying to reproduce this alarm issue but I just can't. I have tried setting multiple alarms in the AM and PM. After you set the alarm, is the small alarm icon missing on the home screen? If it is there, does the icon just disappear from the home screen after the designated alarm time without the alarm going off? If anyone else is seeing this issue, can you please email me on what you do to reproduce it? Thanks.

Verizon_Support

Hello dwspears,

I understand how vital the alarm function is! If you are still experiencing opportunities please DM me your name and mobile number so I may further assist. Thank you!

Tominque B.

Please follow us Twitter @VZWSupport

serena713

Hello,

I am also experiencing problems with the alarm on my Intensity 3. I plug it in at night to charge, and have a weekdays alarm set for 5:45am. The alarm doesn't go off in the morning. When I look at the phone and click out of the "charge complete unplug from power source.." screen, I notice that the clock towards the bottom of the screen is frozen.. it said the time was 2:47am, but it was after 5:45am... It seems like whenever the phone completes it's charge, the screen freezes, which makes the alarm not work.

C_Sisson

I've had my Intensity III for about 3 weeks now and the alarm has been set every day since. It has not gone off once. I miss my original Intensity I. I guess they plan to push us all to smartphones and their rediculous monthly fees by making the basic phones more and more crappy.

bloodstone02

I think I have a solution. When you open the alarms application. Highlight the alarm you want to set and hit options. There should be an option to "turn on" the alarm. If its not turned on, it won't work. I tested this a few times and it seems to have fixed my alarm problems. Found this article that was extremely helpful: http://techtips.salon.com/set-alarm-samsung-intensity-26957.html. Hope that helps.

ZVUser22

We purchased 2 of these phones in summer of 2012

We had the exact alarm problems that everyone is complaining about

Verizon sent us new phones and they both have the alarm issue

Verizon does not seem to be putting out a fix for this

When you call VZ they say humm, no we are not getting complaints on this issue, but this forum is loaded with people logging complaints to them. And in the VZ store is also loaded with complaints

There seems to be a big disconnect between complaints and resolutions

fandyboy

I just got a Intensity III at Walmart and I have the same alarm clock issue. It worked twice (but not the first time I tried). Its been set for a few days now and doesn't go off at 7:00am as indicated nor does it think it went off, its just always set. I am still in the 30 day window so I guess its time for a new/different phone.

Nosborn94

I am having the exact same issues that are described here. The alarm will work if you set it to"daily", the clock to military time, if set within the same AM or PM period. It does not work otherwise especially in PM to AM or AM to PM switches. I like the phone otherwise but I don't like the idea of a brand new phone having something not work.

On top of that when I make a call the sound is off every other call. I did not experience this issue until I bought this phone. I'm on my second new Samsung Intensity III and still having issues. It even did this when I had to make a 911 call yesterday in the desert where the reception was cutting in and out.

apitch

Exactly right. Same experience here.

apitch

Those work-arounds don't work on my Intensity 3. Tried military time, tried "daily" option. No good.

apitch

Nope. Same experience and frustration here.

kjslack

My wife's new Intensity 3 is having the same alarm issue that is reported here. No, Verizon Support Rep, the problem has NOT been fixed, and you did NOT give the correct answer. All you did was pass the buck onto your customers and assume that they are doing something stupid. It is an issue that needs to be dealt with and acknowledged. It may be difficult to reproduce but your forums are filled with reports of this problem (I found at least three different threads reporting this issue with multiple people confirming this issue on each thread).

I am a software tester by trade. I made sure that the alarm was configured correctly (just like on my Intensity 2 phone). I made sure that the alarm was turned on. I made sure that the volume was turned up. I set a custom tone as well as verizon provided tones.

Please address this issue or at least inform Samsung so that the issue can get resolved. This feature not working is about to cause my wife to return this phone that is in all other respects a good and reliable phone.

SydneyK

I would also contact Samsung and ask if it's releasing a software update to fix this issue. Here's a page for your wife's phone, with contact information.

http://www.samsung.com/us/support/owners/product/SCH-U485NSAVZW

jakebuck

I just got an Intensity III and am having this issue, any resolution yet?

Verizon_Support

Dear jakebuck,

Good morning. Ensuring your alarm clock works correctly is very important. I see our response from Jonathan shows doing a hard reset helped the alarm concerns many were experiencing. Have you tried a hard reset on your device? We recommend ensuring your information is backed up before completing a hard reset to your phone. To complete a hard reset click http://vz.to/wnz3er

In addition, Samsung is also currently working on a fix to resolve the alarm concerns. Should you have further questions or concerns, please feel free to reach out to us.

Thank You,

Michelle_VZW

Please follow us on twitter @VZWSupport

SydneyK

This is going to sound ridiculous that you have to do workarounds like this, but try setting an alarm in the A.M. for the A.M. (rather than setting it the night before). Also try setting it for daily instead of once, and use the default VZW alarm sound.

jakebuck

Alright, I did a hard reset after backing up all my data, will give it a few days to see if the alarm issue is better. I moved all my contacts to the memory card before doing the reset and now can't figure out how to reimport them to the phone. Is there a way to add contact info from the memory card to my contacts list?

Bruce468

I returned my first Samsung Intensity 3 today after following all the resets and testing of different alarm types. I have my second one and the alarm is still intermitant. Out of five test runs the alarm went off 2x, it went off seven minutes late only after i pushed a key on the phone to wake it up and failed to go off 2x. I have had many cell phones and this alarm issue is unacceptable...... Other than the internet everyone acts like they have never seen this problem. I am frustrated... Going to DUMP the Samsung...........

Verizon_Support

Hi jakebuck,

I trust that your phone alarm concerns will be resolved with the hard reset you have performed on your device. I have read the entire manual http://cache.vzw.com/multimedia/mim/sam_intensity_3/intensity3_manual.pdf for your device and I have not been able to find a way to get contacts from your memory card to your phone. How did you get your contact to transfer to the memory card? Try reversing the process.

Antonio_VZW

Please follow us on twitter @VZWSupport

Verizon_Support

We want you to be able to use all the amazing features on your Intensity 3 Bruce468! How often are you power cycling the device? We recommend once daily. Have you tried pulling the battery? In addition, are the difficulties happening mainly when the phone is still plugged into the charger? We will figure this out!

Jonathan_VZW

Please follow us on twitter @VZWSupport

[Deleted User]

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