Stop automatic app installations
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Enthusiast - Level 2

I have an LG V60 ThinQ.

It seems every time there is an update, an unwanted app gets installed. They are mostly games with the last one being Facebook, none of which I want. I am never asked if I want to install the app, it just installs after which I have to go through the process to uninstall it. By this time, I have no idea what information the app has pulled from my phone. 

I have been through the settings numerous times but cannot seem to find the setting to stop this.

How do I stop these automatic app installs?

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  • LG

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vzw_customer_support
Customer Service Rep

Hello! Did you every have the Facebook app or any of the apps that gets install?

*Leyla

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Enthusiast - Level 2

No, I have never had any social media apps or games on my phone. 

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vzw_customer_support
Customer Service Rep

Hello! Is it always the same game that is being installed?

*Leyla

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Enthusiast - Level 2

No, it is different apps.

The last incident downloaded multiple (more than eight apps including Facebook TikTok, neither of which I have an account.

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vzw_customer_support
Customer Service Rep

Thank you for clarifying. That is strange. Have you been able to remove all those apps?

~Gina

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Enthusiast - Level 2

Yes, they uninstall without difficulty.

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vzw_customer_support
Customer Service Rep

Thanks so much for confirming those details for me. Please share with me what type of device are you using?

-Rodney

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