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TCL Flip Pro Turns off when I set it down. I have to power it up again

If I power the phone on and set it down, it stays on. If I go ahead and use it, say to send a message, and set it down, it immediately powers off. I have to push the power button and start it again. I can tap it and jiggle it around when it is on and it doesn't power off, so doesn't seem to be a wire or battery problem. Is there a setting I am missing? Some kind of security setting? What else could be wrong?

Comments

Verizon_Support

That is indeed some strange behavior, dg29leet. I know if this was happening to me, especially if it wasn't turning off with the other activities, I would be looking for more help. Let's see what we can do to help. When did this behavior first start happening? What changed with the device prior to this starting?

-Joseph

dg29leet

I don't know when it started. Could have been an operating system update.

Verizon_Support

Thank you for these details. Is the issue already resolved? We want to make sure your device and service are up and running. ~Geo

Verizon_Support

We are here to help with your device. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

unknown

in the last month or so my phone has started doing the same thing. it is very frustrating. does not give any kind of notification as to why. sometimes it will turn of multiple times in a couple of minutes. i just got a new flip pro a few months ago.

Verizon_Support

We're sorry to hear that your TCL Flip Pro is also having this same issue now, stupidcommunityusername. We're here to help, and want to assist with some troubleshooting. Please be on the lookout for a private note from us.

-Joseph

dg29leet

Apparently due to loose cage for the SIM card. SIM card moves on and off the contacts. Poor quality product.

Verizon_Support

Hello, dg29leet, I'm sorry to hear you're running into an issue with your SIM card. So we can best assist, we will be reaching out via Private Note.

-Lauren

questsolong

We have this problem but not as bad as some. In one case, the phone powered up and we got a message that there was no sim card. We removed and replaced the sim card, and it worked. But the phone still powers down randomly. Did you find a resolution?

Verizon_Support

That is strange behavior for the device questsolong. We will be sending you a Private Note to gather some additional details so that we can uncover more about your device experience.

-Andi

questsolong

There is no other behavior I can report. It happens once or twice a week. Software is up to date.

smcgavin

I've been having this same issue, started in the last couple of months with a TCL Flip Phone I got after the 4G upgrade. Suddenly started shutting off often multiple times in the span of a few minutes.

Verizon_Support

smcgavin, help is here as having a properly working phone is a must. So sorry to ask but has there been any damage to the phone, physical or liquid?

-Natasha

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