I decided to upgrade my galaxy s9 to the new s21 ultra a few weeks ago during the pre-order promo. I was quoted multiple different prices by different people and had to change my unlimited plan and replace the order after 4 hours on the phone.
Turns out the rep took my shipping address completely wrong after i repeated it multiple times so it was not able to get delivered. So i called Verizon back to resolve the issue and get it resent to me. Another 2 hours on the phone later i was told i would get it in 2 days.
I checked Verizon again today since i should be getting it later today but the order doesn't even show up. No tracking number or any indication of a phone being sent. I'm already charged for the device for the previous month on my bill but i haven't even received the phone yet.
