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The Gallery App freezes

I'm just about fed up with the SAMSUNG GalaxyS3 - and with Verizon - because now matter how many times I try to "fix" the problem of the Gallery App freezing, nothing works... I've done a check of "paper writer?" which was running (this Senior Citizen doesn't even know what that is...), I've re-started the SAMSUNG in "safe" mode, I've shut it down and removed the battery, and I've WASTED valuable time with Verizon support. I know this is a COMMON PROBLEM, and there are many "solutions" on the Internet, but NOTHING seems to work. I'm certainly open to any other suggestions - or, maybe I should change phones, which I would if VERIZON would give me a new one "for free..." As it is, my patience has run out.

Comments

garyVestal

Hi, have you ever root your SAMSUNG GalaxyS3?

Have you ever installed a custom rom/firmware on it.

DId you check the SD card space available?

Did you try to use a different SD card?

Have you ever try to reset the media database framework settings? flush the media cache.

I can not open the gallery app because the facebook app load too much photos into gallary.

Verizon_Support

LCSteve, we want you to be able to access your gallery. Sorry to hear you are having trouble with such a basic app. You mentioned you had placed the phone in Safe Mode. Did the problem persist while it was in safemode? Is this the only app that freezes?

Try backing up your photos and resetting the Gallery App: http://vz.to/1nnkQUq . Then power the device off and back on and retest. Let us know how it's working.

BrianP_VZW

Follow Us on Twitter @VZWSupport

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