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Unable to access Play Store while on VZW data

Hi,

I have been having problems all day with the Play store. The play store times out If I am connected only to VZW. Internet , youtube and other items work fine.

However, the play store and everything else works fine if I am connected to WiFi or even if I am connected to my wife's Tmobile Hotspot.

This only happens when I am not on WiFi. Is there an issue over at VZW?

Comments

dexman

I just switched on my 4G/LTE service and disabled my WiFi connection to test on my Samsung Galaxy S4.

I was able to connect to Google Play twice with no problems.

Morlikster

Thanks for testing Dexman.

I wonder if it has anything to do with data overages? I'm a bit over the limit. What's wierd is that , you would think, none of the data (youtube, internet, etc) would be affected.

Morlikster

Well interesting enough, everything is now working. I haven't done anything different other than maybe restart the phone for the 20th time.

dexman

There could have been some sort of impairment. I don't frequent the store, so, I can't tell if this was a localized issue. But as long as everything is up & running... )

Morlikster

I spoke too soon. The problems are back. Not only Google Play but any games associated with a Google Play to login stop functioning since it needs to access Google Play.

What's wierd is that everything else works fine, even Netflix.

On WiFi, everything works and it definately isn't a device issue. Earlier, I setup the phone as a Hotspot and connected a tablet to it. The tablet wasn't able to access Google Play while connected either. Very Perplexed.

RHSeeger

I'm seeing the same issue. The last time I was able to use Google Play Services for anything via data was Friday night. The first time I tried to login to a game on Saturday morning, it was unsuccessful.

- Works fine over wiki

- Everything else (browser, other apps that use data, etc) work fine over data

- The apps that are failing over data seem to have access to data (they report data usage), they just can't login (using Google Play)

- Updated phone (s7edge) software

- Updated app

I contacted Verizon via chat, but they just walked me through the standard script, icluding

- Restart phone

- Force stop app

- Reinstall app

- Restart phone in safe mode

We got to the point in the script where they tell me my phone needs a factory reset and I ended things there. I've seen no reason to believe its an issue with my phone, and that's a lot of time/effort to "see if this works".

My best guess right now is that it's one of the following, either one of which could easily explain why it's only over data that the problem occurs.

- The route used by VZW data (from my phone to google play) has an issue.

- The server(s) I'm being sent to by Google's load balancer has an issue.

@Morlikster: I'm in the Burlington, Mass area. Are you in that area?

Morlikster

Yes, I am pretty much having the same issues since either Friday night or Saturday morning. I've got the phone as you also in the Boston area, Quincy to be exact.

Dogfruit6

I have the exact same issues in the Lowell/Salem NH area. Everything works fine on Wifi, but as soon as I drop on data, the Google Play store and Pokemon Go will not work. I did a speed test and found that although my download speeds were fine, the upload speed was 0-0.01 MB/S so I have a feeling that's where the issue lies, as I read somewhere that Go requires a minimum upload speed of 1 mb/s. Whether that's right or not, this is a frustrating issue that absolutely needs to be fixed.

Galaxy S7 Edge user since July 27, 2016.

KITSUNE_TERRY

Same issue, starting Saturday morning, only on Galaxy S7. Connect to Wifi, everything works great. No WiFi, can't load Google Play Store or Pokemon Go, which uses Google login. S4 in the same household works without issues.

Morlikster

I"m pretty sure it has something to do with the service. I've tried the phone in Hotspot mode and used a Nexus 7 tablet connected to the phones Hotspot and also cannot get to Play store or Pokémon GO, also Google login.

Dogfruit6

I can get into both services just fine on my own wifi. When I connect to the 4g network however, it throws up on itself. Definitely not the best first impression of my brand new phone.

Verizon_Support

Morlikster,

We always want all of your services to work awesome! The Play Store is something I know I count on and I'm sure you do too. What phone do you have? What is your zip code?

AndrewT_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

KITSUNE_TERRY

Dogfruit6, you might be onto something with the speed issue. I went through every step of connection troubleshooting with CS and tech support, finally was directed to get a new phone. Did not fix the issue.

dexman

I live 2 towns over from RH, and I'm still able to access Google Play consistently over 4G/LTE with my Samsung Galaxy S4.

KITSUNE_TERRY

The only phone affected seems to be s7/s7 edge. Software issue? I have the latest update.

Morlikster

Not sure at this point but it was working fine up until a day or so ago and I don't remember seeing any software updates within the past 2 days.

Morlikster

So I just did a Speedtest with the speedtest.net app and I'm getting 6mbps download speeds and 0.1 to 0.0 mbps upload speeds. Similar results as Dogfood mentioned earlier. When connected to home WiFi, I get over 90mbps up/down. (FIOS). I also ran it in a Tmobile Note 3 (kids phone) and he gets 18 Mbps down/ 9 Mbps up. As Dogfood pointed out earlier, somethings definately wrong with the upload speeds.

Dogfruit6

Did a speed test on an iPhone in the same household, got .9 mb/s down, .46 mbps up. The issue here appears to be with the upload speeds.

Verizon_Support

We want you to get the absolute best from your device, Dogfruit6. How long have you been having these troubles? Do they only happen indoors? What is the zip code in the area?

LeoL_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

KITSUNE_TERRY-

I use the Playstore religiously when not on Wifi, so let's get this fixed. You mentioned that this started on Saturday, did you make any changes to your phone recently (new software update, new applications, etc)? When you attempt to open the Playstore while on the data network, does an error message display?

AmberK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

This is very strange, Morlikster. I understand that this issue is only with the Play Store, and being that this is not a Verizon Wireless application our troubleshooting options are very limited. Let’s get some additional information and see if we can find a way to resolve. When was the last time you were able to access the Play Store while connected to the Verizon Network? What is your phone model?

AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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