last year i bought the game pass to NFL Mobile for $100, and was recently charged yet again without renewing the service. if the service is a subscription i cant find any way to cancel it, and i would hope that i could be refunded as $100 is a lot of money to lose without wanting what it was used for. Thank you!
If you bought the game pass through the Google Play store you can cancel the subscription using the instructions here-
Cancel or change a subscription on Google Play - Android - Google Play Help
You can get a refund from the NFL for subscriptions that are cancelled within 14 days of the auto renewal date-
https://digitalcare.nfl.com/hc/en-us/articles/223175648-Cancellation-Refunds
Making sure you're able to cancel a subscription you no longer need is important, so I understand how you feel, WILGAR57. We're happy to help figure a way to cancel this subscription.
How did you purchase the game pass to NFL Mobile? Where were you billed for the renewal of this subscription?
John_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I purchased the game pass through the NFL Mobile app that was installed on my phone by default when i got it (Samsung Galaxy S6 Edge). I was charged directly through my debit card.
i followed the instructions to get a refund through the NFL site, and it says that I'm not eligible to receive a refund as per the terms and conditions, which isn't true. I will call them to see what the problem is.
WILGAR57, as an alternative I did find the email address of support@nfldigitalcare.zendesk.com on the Google Play App here: https://play.google.com/store/apps/details?id=com.gotv.nflgamecenter.us.liteEmailing that company can lead to your refund. David_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
