I'm here to help with your voicemail concern, let's look into this. When did the problem begin? What is the make/model of your device? AyaniB_VZW
This is happening across the board. Happened last week and again today. It has to be a Verizon system wide problem, no? Need to get it fixed ASAP.
If you have the iPhone, it is a disconnect between the Apple voicemail system on the phone and the Verizon voicemail system. You have to manually call the voicemail system at *86 and enter your voicemail password to access the voicemails stored on the Verizon Wireless servers. There are a number of previous discussions in the community forum that spell out the instructions in detail.
hfw3, we apologize for the recurring nature of the voicemail stating it’s full. Fellow community member, Ann154, has a great suggestion if your device is an iPhone.
We realize it’s uncommon to call into voicemail since the release of visual voicemail. If the voicemail password needs to be updated when calling into the voicemail number, then that can be completed using these steps:
https://www.verizonwireless.com/support/knowledge-base-206734/
Note: the link above are the steps for the Apple iPhone. If your device is something else, then use the “Reset Voicemail Password from My Verizon” link below “Related Topics.”
Let us know your results.
DavidH_VZW
Both the IPhone and Vorizon voicemail state that there are no voicemails. All have been cleared from phone and deleted. Yet it tells everyone voicemail is full. Have reset back to default greeting, no change. *86 tells me no voicemail.
N7GTJ, I am sad to hear that you are still having issues with the voicemail after the troubleshooting steps you performed. No worries, let's keep working together to get this resolved. Let's try doing a Reset Network Settings. This will not delete any of your personal content but it will reset your device back to our network which will resolve the voicemail issue. Follow the steps in the link below to do so. Please reach back out to us if the problem persists.
https://www.verizonwireless.com/support/knowledge-base-207110/
DiaS_VZW
